Customer Service Representative Team Lead
3 weeks ago
Job Summary
We are seeking a highly skilled and experienced Customer Service Representative Supervisor to join our team at Newrest Canada. In this role, you will be responsible for leading a team of customer service representatives and providing guidance and coaching to ensure exceptional customer service delivery.
- Key Responsibilities:
Co-ordinate activities with other work units or departments
Establish work schedules and procedures
Examine and verify the accuracy of work
Identify workers' training needs
Prepare and submit reports
Resolve work problems, provide technical advice and recommend measures to improve productivity and product quality
Train staff/workers in job duties, safety procedures and company policies
Conduct performance reviews
Perform same duties as workers supervised
Recruit and hire staff
Co-ordinate, assign and review work
Maintain operation of computer systems, equipment, machinery and arrange repair work to ensure business continuity and customer service delivery
Requisition materials and supplies
Requirements:
1-2 years of experience in a leadership role
Excellent communication and interpersonal skills
Ability to work in a fast-paced environment
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