Customer Service Representative Team Lead
3 weeks ago
Key Responsibilities:
- Supervise and manage a team of customer service representatives
- Develop and implement effective customer service strategies to drive business growth and improve customer satisfaction
- Collaborate with other departments to ensure seamless communication and resolve complex customer issues
- Maintain accurate records and reports to track customer interactions and team performance
- Identify opportunities for process improvements and implement changes to enhance customer experience
Requirements:
- Secondary (high) school graduation certificate
- 1-2 years of experience in customer service or a related field
- Excellent communication and leadership skills
- Able to work in a fast-paced environment with multiple priorities
What We Offer:
- Competitive salary and benefits package
- Opportunities for professional growth and development
- A dynamic and supportive work environment
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