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Senior IT Operations Lead

1 month ago

Sherwood Park, Alberta, Canada BIS Safety Software Full time
About the Role

We are seeking a Senior IT Operations Lead to join our team at BIS Safety Software. As a key member of our IT department, you will be responsible for managing our internal IT infrastructure, leading strategic initiatives, and helping build out our IT department as we transition to in-house IT services.

Key Responsibilities
  • Manage and document the IT environment, ensuring proper backups, security measures, and on-call technical support coverage.
  • Oversee and maintain the local network, servers, server infrastructure, and security systems (including patching, monitoring, and maintenance) to ensure stability as well as general setup and maintenance of company assets related to the IT department.
  • Provide strategic IT leadership at a holistic level, focusing on cybersecurity, SOC compliance, and long-term IT initiatives.
  • Handle escalated IT tickets, server setups, software updates, and ensure efficient daily IT operations.
  • Oversee software tools like Microsoft 365, Active Directory, SharePoint, and Sentinel One, ensuring proper patching and updates.
  • Support hardware and software purchasing decisions, in alignment with business goals and industry standards.
  • Lead and mentor junior IT team members, including hiring, training, and development.

What We Offer

  • Comprehensive benefits package
  • Health spending account
  • Growth opportunities
  • Flexible working hours
  • On-the-job training
  • Work-life balance
  • Free on-site parking
  • Social committee
  • Fun, open, and collaborative environment

Requirements

  • Strong IT management experience, particularly in server administration, cybersecurity, and handling escalated IT support tickets.
  • Experience with remote backup solutions, server management, and disaster recovery planning.
  • Familiarity with cloud-based storage and backup solutions and the ability to implement secure, centralized networks.
  • Ability to think strategically about IT infrastructure while remaining hands-on in day-to-day IT management.
  • Leadership qualities, including experience mentoring junior IT team members and managing vendors.
  • Effective communication skills, including the ability to communicate with both technical and non-technical team members, as well as external partners.
  • Familiarity with compliance frameworks like SOC and PCI DSS, and experience in maintaining these standards.