Construction Technology Ambassador
1 week ago
Procore Technologies is a leading provider of construction management software. We are seeking a highly skilled Commercial Customer Success Engineer to drive the success of our commercial customers. This role will require strong technical expertise, excellent communication skills, and the ability to work collaboratively with cross-functional teams.
Job Description
We are looking for an experienced professional with 5+ years of Customer Success, Professional Services, or Technical Pre-Sales experience in the construction industry. The successful candidate will be responsible for making data-driven recommendations to customers on how to optimize the value of Procore's software. This will involve crafting value-based presentations, providing product roadmap updates, and driving product demonstrations. The ideal candidate will have a strong analytical mindset, excellent presentation skills, and the ability to work effectively in a fast-paced environment.
Key Responsibilities
- Make data-driven recommendations to customers on how to optimize the value of Procore's software.
- Craft value-based presentations that address customer business problems and accelerate the adoption of the Procore platform.
- Provide product roadmap and product release updates to customers so they can benefit from our leading-edge technology.
- Drive product demonstrations and coordinate multiple technical resources, both internal and external.
- Serve as a technical account manager by providing the highest level of responsiveness and customer service to clients, through clear and effective communication.
- Foster a positive team culture by supporting and mentoring fellow team members.
- Collaborate with all levels of the Procore organization to develop best practices and drive Procore's evolution as a market leader.
Requirements and Qualifications
- Bachelor's degree in Construction Management, Civil Engineering, Mechanical Engineering, Information Systems, or CS preferred.
- 5+ years of Customer Success, Professional Services, or Technical Pre-Sales experience in the construction industry.
- Ability to leverage strong technical aptitude to master Procore's product offerings, business model, services, and emerging technologies.
- Ability to work cross-functionally and collaboratively with multiple stakeholders on time-sensitive projects.
- Outstanding presentation and communication skills both in-person and through virtual meetings, and in writing.
- Strong analytical and problem-solving skills to synthesize relevant and impactful intelligence from ambiguous data.
Benefits and Perks
At Procore Technologies, we invest in our employees and provide a full range of benefits and perks to help you grow and thrive. These include generous paid time off, healthcare coverage, career enrichment and development programs, and more. Learn more about what we offer and how we empower you to be your best.
About Us
Procore Technologies is building the software that builds the world. We provide cloud-based construction management software that helps clients efficiently build skyscrapers, hospitals, retail centers, airports, housing complexes, and more. We have worked hard to create and maintain a culture where you can own your work and are encouraged and given resources to try new ideas.
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