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Admissions Office Manager

2 months ago

Montreal, Quebec, Canada LCI Education Full time
Job Summary

We are seeking a highly motivated and experienced Admissions Office Manager to lead our team of admissions advisors in Montreal. As a key member of our Global Strategic Admissions Management team, you will be responsible for managing multi-channel admissions requests, monitoring performance indicators, and supporting the achievement of your team's monthly and annual goals.

Key Responsibilities
  • Lead and motivate a team of admissions counselors through coaching, professional development, and recognition.
  • Manage multi-channel admissions requests and convert them to admissions.
  • Monitor performance indicators (enrollment, employee satisfaction, and student satisfaction) on a daily basis.
  • Support the achievement of monthly and annual objectives and implement corrective measures with the team.
  • Assist the Global Strategic Admissions Management team in the registration process for international students.
  • Be proactive in the recruitment of team members.
  • Participate in the development of recruitment objectives by territory (local, national, and international) and implement measures to promote the achievement of set objectives.
  • Identify training and coaching needs for each team member.
Requirements
  • University studies in business administration or a related field.
  • Minimum of 3-5 years of experience in proximity management with a sales or customer service team.
  • Bilingual French-English.
  • Strong interest in the field of education.
  • Experience in a fast-paced, dynamic work environment.
  • Experience in the service, travel, and/or hospitality industry would be an asset.
What We Offer
  • Hybrid position.
  • Permanent full-time position.
  • Transportation allowance.
  • Workplace child care.
  • Group insurance, including EAP and telemedicine.
  • Retirement Savings Plan.
  • Health & Wellness Program.
About LCI Education

LCI Education is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and accessible work environment.