Admissions Office Manager
3 weeks ago
As a key member of the LCI Education team, you will lead a team of admissions advisors in Montreal, fostering a stimulating work environment through coaching and professional development. Your responsibilities will include managing multi-channel admissions requests, monitoring performance indicators on a daily basis, and supporting the achievement of your team's monthly and annual goals. You will also be involved in the recruitment, training, and development of your team, as well as initiating work improvement and process documentation projects.
Responsibilities
- Lead and actively encourage a team of admissions counselors through coaching, professional development, recognition, and creating a stimulating work environment;
- Manage multi-channel admissions requests and convert them to admissions;
- Monitor performance indicators (enrollment, employee satisfaction, and student satisfaction) on a daily basis;
- Support the achievement of monthly and annual objectives and implement the necessary corrective measures with the team;
- Assist the Global Strategic Admissions Management team in the registration process for international students;
- Be proactive and involved in the recruitment of your team members;
- Participate in the development of recruitment objectives by territory (local, national, and international) and implement measures to promote the achievement of the objectives set in terms of student recruitment;
- Identify training and coaching needs for each member of your team;
- Any other related tasks.
Requirements
- University studies in business administration or a related field;
- Minimum of 3-5 years of experience in proximity management with a sales or customer service team;
- Bilingual French – English;
- Strong interest in the field of education;
- Experience in a fast-paced, dynamic work environment;
- Experience in the service, travel, and/or hospitality industry would be an asset.
This role involves interaction with internal and external clients and partners on a national and global scale. Professional proficiency in English is therefore a requirement for this role.
Benefits
- Hybrid position;
- Permanent full-time position;
- Transportation allowance;
- Workplace child care;
- Group insurance, including EAP and telemedicine;
- Retirement Savings Plan;
- Health & Wellness Program.
LCI Education is an equal opportunity employer and members of the following target groups are encouraged to apply: women, person with disabilities, native people, visible minorities, and ethnic minorities. If you are an applicant/person with a disability, you can receive assistance with the screening and selection process upon request.
Other details
- Job Family LCI Global;
- Pay Type Salary.
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