Digital Experience Business Analyst

1 month ago

Barrie, Ontario, Canada Georgian College Full time
Job Title: Digital Experience Business Analyst

Georgian College is seeking a highly skilled Digital Experience Business Analyst to join our team. As a key member of our Strategy and Innovation department, you will be responsible for designing and facilitating team-based business process improvement initiatives focused on enhancing institutional efficiency, effectiveness, and capacity.

Key Responsibilities:
  • Develop and present proposals and/or business plans on a range of issues related to information technology (or its use) to include problem identification, costs, benefits, and options.
  • Conduct or oversee needs business analysis, feasibility studies, cost/benefit analysis of requests for applications, information systems, or related applications.
  • Responsible for the planning, design, acquisition, implementation of new or changed administrative/digital experience systems software.
  • Elicits business and system requirements through conducting or leading interviews, group (focus) meetings, workshops, and job shadowing.
  • Documenting analysis, use cases, and scenarios following best practices. Develop workflow and process flow diagrams and identify improvement opportunities with the ability to deliver effective presentations.
  • Providing direction and hands-on expertise for business process analysis and design.
  • Providing advice, training, and support to staff on use and application of system software.
  • Providing direction and assistance to managers regarding system processes and reporting.
  • Makes high-level contacts of a sensitive nature, internally and externally, requiring discretion and diplomacy in order to negotiate with or persuade officials to adopt the proposed solution.
  • Interacting with faculty, students, and staff at all levels of the organization, both technical and non-technical.
  • Documenting customer requirements and understanding requirement weighting, research, and analyze vendor solutions, and contrast and compare vendor solutions against customer requirements (and build in-house option).
  • Working with the business areas in support of understanding project methodologies to enable operational readiness.
Requirements:
  • Successfully completed a 2-year post-secondary diploma/degree in Business, Computer Studies, or related field.
  • A minimum of 5 years' of related or progressive experience in a similar role.
  • Must be designated in Process Improvement (Lean Management, 6 Sigma) or PMP (Project Management Professional).
  • ServiceNow Certified System Administrator (CSA) is an asset.
  • Experience in facilitating, developing, and implementing business process redesign projects, specifically in business process mapping, analysis, and design.
  • Experience in project management and group facilitation.
  • Experience in applying change management strategies in large, complex organizations.
  • Must be able to prepare written materials to communicate concepts, plans, and results to various audiences.
  • Well-versed with software development life-cycle and development practices, technical aspects of RPA development.
  • Excellent and effective verbal, interpersonal, and written communication skills.
  • Ability to troubleshoot and resolve system issues with a high degree of focus on customer service.
  • Experience in relationship building and team leadership.

Georgian College supports diversity, equity, and a workplace free from harassment and discrimination and is committed to an inclusive, barrier-free environment. We invite applications from all qualified candidates and actively encourage applications from members of groups with historical and/or current barriers to equity, including, but not limited to, persons of Indigenous ancestry, racialized persons, persons with disabilities, women, and members of the 2SLGBTQ+ community.

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