Digital Experience Business Analyst
3 weeks ago
Job Summary
We are seeking a highly skilled Digital Experience Business Analyst to join our team at Georgian College. As a key member of our organization, you will be responsible for designing and facilitating business process improvement initiatives to enhance institutional efficiency, effectiveness, and capacity.
Key Responsibilities
- Develop and present proposals and business plans on various issues related to information technology, including problem identification, costs, benefits, and options.
- Conduct needs analysis, feasibility studies, and cost-benefit analysis of requests for applications, information systems, or related applications.
- Plan, design, acquire, and implement new or changed administrative/digital experience systems software.
- Elicit business and system requirements through interviews, group meetings, workshops, and job shadowing.
- Document analysis, use cases, and scenarios, and develop workflow and process flow diagrams.
- Provide direction and hands-on expertise for business process analysis and design.
- Provide advice, training, and support to staff on system software.
- Make high-level contacts with discretion and diplomacy to negotiate with or persuade officials to adopt proposed solutions.
- Interact with faculty, students, and staff at all levels of the organization.
Requirements
- 2-year postsecondary diploma/degree in Business, Computer Studies, or related field.
- Minimum 5 years of related or progressive experience in a similar role.
- Designation in Process Improvement (Lean Management, 6 Sigma) or PMP (Project Management Professional).
- ServiceNow Certified System Administrator (CSA) is an asset.
- Experience in facilitating, developing, and implementing business process redesign projects.
- Experience in project management and group facilitation.
- Excellent verbal, interpersonal, and written communication skills.
Working at Georgian College
Georgian College supports diversity, equity, and a workplace free from harassment and discrimination. We are committed to an inclusive, barrier-free environment and invite applications from all qualified candidates.
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