Service Advisor
4 days ago
Job Summary:
We are seeking a highly motivated and customer-focused Service Advisor to join our team at AutoIQ. As a key member of our service department, you will be responsible for providing exceptional customer service, ensuring timely and efficient service delivery, and driving sales growth.
Key Responsibilities:
- Act as a liaison between customers and technicians to ensure accurate and timely service delivery
- Recommend required service and repairs, and sell additional services when appropriate
- Accurately document customer concerns and repair orders
- Consult with customers on needed scheduled maintenance repairs
- Review root cause and corrective repair action with customers during vehicle delivery
- Assist the Service Manager in distributing work to staff, maintaining repair records, and supporting promotional activities
Requirements:
- Valid driver's license
- Minimum High School Diploma
- Post-Secondary Education Preferred
- Experience in the automotive industry Preferred
- Previous Retail/Customer Service Experience Required
Why AutoIQ:
- Operating partner infrastructure: We provide opportunities for advancement and ownership in the business
- Shared Core Values and Operating Principles across our dealership network
- Commitment to an exceptional employee experience
- Full benefit programs & competitive compensation plans
- Employee and Family Assistance Program
- Collaborative work environment & group support
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