Service Advisor
2 months ago
Job Summary
Tirecraft is seeking a qualified Service Advisor to serve as the liaison between our customers and our tire technicians. As a key member of our team, you will be responsible for providing exceptional customer service, ensuring timely and efficient service delivery, and contributing to the overall success of our business.
Key Responsibilities
- Write up work orders for all sales and service transactions and present to the technicians.
- Take all service call telephone requests, write up work orders, and dispatch tire service technicians accordingly.
- Invoice all product and service sales once complete and process payment immediately.
- Handle sales and service at the front counter and on the telephone, with a strong focus on facilitating the best possible customer service.
- Monitor all service activities to ensure work is completed on a first-in, first-out basis and that it is completed in a timely manner.
- Provide store management with assistance/input concerning product selection and inventory levels for the retail shop.
- Complete product adjustments, including manufacturer claim forms, on a timely basis.
- Maintain product and service displays in a marketable and clean appearance.
Requirements
- Previous experience in a leadership position.
- Previous experience in retail and commercial tire/automotive industry an asset.
- Valid driver's license with a clean abstract.
- Computer literate.
- Basic mechanical and tire understanding.
- Strong communication skills (verbal and written).
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