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Field Installation Trainer

2 months ago

Ottawa, Ontario, Canada Leaf Home Full time

Job Summary:

The Field Installation Trainer is a key role within Leaf Home, responsible for training and improving the proficiency of subcontracting installation teams to build value and quality with customers through training and field engagement.

Key Responsibilities:

  • Train, coach, and develop installation subcontractors both in the office and in the field to ensure they have the necessary skills and knowledge to perform their jobs effectively.
  • Improve subcontractor retention rates through impactful training and engagement, resulting in increased job satisfaction and reduced turnover.
  • Ensure jobs are installed daily to improve location attainment and effectiveness, meeting or exceeding customer expectations.
  • Drive proficiency and efficiency amongst installation subcontractors, identifying areas for improvement and implementing strategies to address them.
  • Act as an installation training subject matter expert, able to teach all aspects of installing LeafFilter products on all types of homes with all LeafFilter products.
  • Identify weaknesses of individuals and teams and create or co-create ad hoc training events to address weaknesses, ensuring that all team members have the necessary skills to perform their jobs effectively.
  • Work with Installation Managers to develop individual performance plans, abilities, and capacities of the installers, ensuring that they are equipped to meet customer needs.
  • Partner with leadership to identify systemic training gaps and propose solutions to address them, ensuring that the training program is aligned with business objectives.
  • Must hold a valid driver's license and be comfortable ascending and descending ladders of varying heights to perform services.

Requirements:

  • High School Diploma or equivalent.
  • 3+ years of successful experience in home construction, remodeling, and/or installation.
  • Track record of successfully training, coaching, and onboarding subcontractors.
  • Strong customer service focus and ability to interact with customers.
  • Must have a reliable truck, van, or SUV that can carry ladders.
  • Multi-height and adjustable ladders (28+ feet in height).
  • Functioning tools, including drills, speed square, saw, or grinder, etc.
  • Ability to frequently be on ladders up to 3 stories of homes.
  • Ability to juggle various work activities and shift their attention from one task to another to meet the demands of different stakeholders without 'dropping the ball.'
  • Ability to thrive in a fast-paced, high-energy, team-oriented environment and have a 'roll up your sleeves' and 'today not tomorrow' mentality.
  • Apply active listening skills through the ability to comprehend information presented and respond thoughtfully.
  • Detail-oriented and can focus on the task at hand, no matter how minute, by finding the most efficient and effective pathway to completion.
  • Excellent verbal and written communication skills are required for communicating with internal and external parties in a manner that is both articulate and professional.
  • Ability to logically connect ideas, scrutinize and evaluate arguments, find inconsistencies and errors in work, solve complex problems, and engage in reflection.
  • Ability to provide timely and empathetic help through in-person, phone, email, and social media avenues that keeps the co-worker or customer's needs at the forefront of every interaction.
  • Ability to communicate effectively, to recognize, understand, and manage one's own emotions as well as others, and foster positive working relationships across all levels of the organization.
  • Hold oneself responsible and be self-driven in accomplishing business goals, adhering to policies, and being responsible for one's own actions, performance, and decisions.
  • Familiarity and comfort using ladders of various heights.
  • Basic proficiency using Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, Project, and/or Access).
  • Must be legally authorized to work in the country of employment without sponsorship for employment visa status (e.g., H1B status).

Preferred Knowledge, Skills, Abilities, or Certifications:

  • Prior experience in gutter and gutter protection system installation.

Travel Requirements:

  • More than 50% domestic travel required.

Overtime/Additional Hours Requirements:

  • May be requested to work overtime on evenings and weekends dependent on business need.

Physical Requirements:

  • Normal Office Environment.
  • Performs work outside in varying temperatures and climates.
  • Heavy work. Exerting up to 100 pounds of force occasionally, and/or up to 50 pounds of force frequently, and/or up to 20 pounds of force constantly to move objects.