Customer Service Representative
4 weeks ago
We are seeking a highly skilled Customer Service Representative to join our team at 360insights. As a key member of our global technology company, you will play a vital role in delivering exceptional customer experiences for our clients.
Key Responsibilities- Provide world-class customer service through email support, boxes, and portals.
- Learn and navigate our 360insights solution to provide answers to customer inquiries.
- Consistently work towards enhancing the customer's experience and reducing the need for customers to contact us by capturing classification data, providing regular feedback, and identifying issues early.
- Complete task-based duties as assigned by the Manager, Client Operations.
- Provide support Monday-Friday 7:00 AM-6:00 PM MST (based on a set schedule; later shift) to multiple clients.
- Proven excellent communication skills – written and verbal.
- A customer-first mentality and deep understanding of customer service.
- Intermediate to Expert knowledge of Microsoft Office products (with emphasis on Excel and Word).
- Proven excellent analytical and problem-solving skills (strong aptitude for math).
- Ability to key at least 30-35 words per minute.
- Proven ability to work as an effective member of a team.
- Proven organizational and follow-up skills (including prioritization).
- Strong active listening skills.
- Ability to work independently, with minimal supervision.
- Demonstrated ability to provide valuable feedback and solution options based on that feedback.
- Background in a software company, or has a natural comfort with software applications an asset.
- Microsoft Office Certification an asset.
- Bachelor's Degree or College Diploma in Technical Field or Service Oriented Field – or equivalent relevant experience.
- 1-2 Years of customer service experience.
We offer a competitive salary, plus bonus, equity, and benefits. Our company culture is inspiring and inclusive, with a focus on delivering great solutions for our clients.
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Customer Service Representative
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Customer Service Representative
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Customer Service Representative
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Customer Service Representative
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Moncton, New Brunswick, Canada ACES(ATLANTIC CANADA) EDUCATION SERVICES CORPORATION Full timeJob Title: Customer Satisfaction RepresentativeWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Satisfaction Representative. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, addressing their concerns, and ensuring their satisfaction with our...
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Customer Service Representative
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Moncton, New Brunswick, Canada ACES(ATLANTIC CANADA) EDUCATION SERVICES CORPORATION Full timeJob Title: Customer Satisfaction RepresentativeWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Satisfaction Representative. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, addressing their concerns, and ensuring their satisfaction with our...
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Customer Service Representative
1 month ago
Moncton, New Brunswick, Canada ACES(ATLANTIC CANADA) EDUCATION SERVICES CORPORATION Full timeJob Title: Customer Satisfaction RepresentativeWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Satisfaction Representative. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, addressing their concerns, and ensuring their satisfaction with our...
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Customer Service Representative
1 month ago
Moncton, New Brunswick, Canada ACES(ATLANTIC CANADA) EDUCATION SERVICES CORPORATION Full timeJob Title: Customer Satisfaction RepresentativeWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Satisfaction Representative. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, addressing their concerns, and ensuring their satisfaction with our...
