Team Lead

1 day ago


Tsawwassen FirstNation, Canada Roots Full time
{"title": "Team Lead Role at Roots", "description": "Job Summary

We are seeking a highly motivated and experienced Team Lead to join our team at Roots. As a Team Lead, you will be responsible for leading a sales team and assisting in the operational functions of the store. You will be the link between the leadership team and the sales associates, ensuring a seamless and exceptional customer experience.

Key Responsibilities
  • Lead a sales team to achieve sales goals and objectives
  • Assist in the operational functions of the store, including inventory management and visual merchandising
  • Model desired selling and customer service behaviors at all times
  • Provide support and coverage to the Store and Assistant Managers in their absence
  • Collaborate with the leadership team to execute action plans that optimize results and ensure effective execution of all store operational activities
Requirements
  • 1+ years related experience in a retail apparel environment, luxury retail experience is a plus
  • Proven ability to successfully lead a sales team and viewed as a leader among peers
  • Proven experience with POS management, daily banking procedures, and submitting timely reports
  • Strong organization and problem-solving skills
  • Passion for upholding an exceptional customer experience
  • Collaborate with others, yet be self-motivated
  • Available for varied weekly shifts, including weekends, closing, and holidays
What You'll Get

As a Team Lead at Roots, you will have the opportunity to shape our company's future by:

  • Demonstrate a customer-obsessed selling culture and build brand loyalty through excellent product knowledge
  • Partner with store management to execute action plans that optimize results and ensure effective execution of all store operational activities
  • Contribute ideas and solutions to the leadership team that results in increased productivity and improved operations of the store
  • Assist store management in conducting new associate onboarding and trainings
  • Coach associates on customer service fundamentals and provide positive feedback
  • Assist in resolving customer service matters
  • Oversee and delegate tasks to team to best maximize efficiency of store operations
  • Communicate individual and/or team performance feedback to store management
  • Ensure team receives scheduled breaks and/or meal periods
  • Create an open outward communication on the sales floor
  • Ensure adherence to all company policies, procedures, and guidelines
  • Perform opening and closing procedures, and any inventory duties as directed
About Roots

Roots is not only a brand, it's a culture and lifestyle. We look for dynamic individuals who are not only interested in retail and fashion, but who enjoy challenges and share our vision for a safer, cleaner, healthier planet.

Our Team Lead base pay ranges from $17.45-$22.68/hour depending on location and level of experience. The hourly rate is based on market location and may vary depending on job-related knowledge, skills, experience, and internal equity.

", "lang_code": "en"}
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