Team Lead

2 days ago


Tsawwassen FirstNation, Canada Roots Full time

Lead a team of sales associates to exceed sales goals and provide exceptional customer service in a fast-paced retail environment.

The Team Lead plays a crucial role in linking the leadership team and sales associates, ensuring seamless operational functions and motivating the team to achieve exceptional results. Reporting directly to the Store Manager, the Team Lead provides support and coverage to the Store and Assistant Managers in their absence. They model desired selling and customer service behaviors at all times, promoting a positive in-store experience for customers and employees.

To succeed in this role, you'll need:

  • 1+ years of experience in a retail apparel environment, with luxury retail experience a plus;
  • Proven ability to lead a sales team and be viewed as a leader among peers;
  • Experience with POS management, daily banking procedures, and submitting timely reports;
  • Strong organization and problem-solving skills;
  • Passion for delivering exceptional customer experiences;
  • Ability to collaborate with others and work independently;
  • Availability for varied weekly shifts, including weekends, closing, and holidays.

This role offers the opportunity to shape the company's future by:

  • Demonstrating a customer-obsessed selling culture and building brand loyalty through excellent product knowledge;
  • Partnering with store management to execute action plans that optimize results and ensure effective execution of all store operational activities;
  • Contributing ideas and solutions to the leadership team that result in increased productivity and improved operations of the store;
  • Assisting store management in conducting new associate onboarding and trainings;
  • Coaching associates on customer service fundamentals and providing positive feedback;
  • Assisting in resolving customer service matters;
  • Overseeing and delegating tasks to the team to maximize efficiency of store operations;
  • Communicating individual and/or team performance feedback to store management;
  • Ensuring team members receive scheduled breaks and/or meal periods;
  • Creating an open and outward communication on the sales floor;
  • Ensuring adherence to all company policies, procedures, and guidelines;
  • Performing opening and closing procedures, and any inventory duties as directed.

Roots is a culture and lifestyle that values dynamic individuals who enjoy challenges and share our vision for a safer, cleaner, healthier planet. Our Team Lead base pay ranges from $17.45-$22.68/hour, depending on location and level of experience.


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