Atv Sales Team Lead

5 months ago

Tsawwassen, Canada Bass Pro Shops Full time

**Summary**:
Reporting to the Group Sales Manager (GSM) - Marine, the Lead ATV Sales Outfitter oversees department operations in partnership with the GSM and performs various selling and customer service activities to assist ATV and boat customers in making informed buying decisions.

**Responsibilities**:

- Supports a strong commitment to world class customer service and ensures a pleasant and productive shopping experience for all customers.
- Engages all customers entering the department in a friendly and timely manner.
- Prioritizes service to ATV customers, but also assists boat customers in the absence of an available Boat Sales Consultant.
- Meets with all potential ATV/UTV customers to determine their product needs and provides information necessary to allow the customer to make an informed buying decision.
- Supports the GSM in achievement of sales, gross margin, inventory shrinkage and payroll goals.
- Provides daily leadership, direction, and motivation to the associates within the department.
- Prepares to-do / task list and follows-up appropriately.
- Maintains current product knowledge by using available resources such as product brochures, internet, and product information training meetings.
- Maintains awareness of advertised items, current pricing structures and promotions.
- Remains current and adheres to all selling skills training and direction, including all ATV/UTV brand training and Tracker.
- Completes Way Certification and yearly re-certification.
- Works cooperatively with the Service Department to see that delivery to the customer is seamless.
- Maintains confidentiality of all sensitive & personal information.
- Prepares the showroom each morning to ensure proper signage is in place per established presentation standards and all products are clean, presentable and in sellable condition.
- Maintains the integrity and cleanliness of the product throughout the day.
- Generates and manages leads and prospects in the Customer Relationship Management (CRM) tool daily, specifically entering new customers and conducting and documenting follow up activities and daily tasks with customers before and after the sale.
- Resolves customer and associate issues in partnership with GSM and HR.
- Assists the GSM with coordination of all “Special Events”; sales books, showroom pricing and other resources; determining proper assortments; accuracy of inventory; proper display, signing and pricing of all advertised items, integrity of on-line inventory.
- Assists the GSM in carrying out supervisory responsibilities in accordance with the Company’s policies and applicable laws, including interviewing; training; planning; assigning and directing work; measuring and evaluating performance; addressing complaints and resolving problems; maintaining a positive, harassment free working environment for all associates.
- Meets and exceeds pre-determined individual monthly sales goals which will be based off employment status (Full Time or Part Time), hours and days scheduled, length of employment, historical sales, etc. Achieving company sales goals on a monthly basis is required.
- Assists Sales Consultants with the selling process to help meet and exceed individual and company monthly sales goals.
- ALL OTHER DUTIES AS ASSIGNED.

**Qualifications**:

- High School education or equivalent experience.
- 2-3 years of Supervisory experience preferably in a retail or sales environment.
- Basic math skills including the ability to calculate figures such as discounts and percentages.
- Ability to read and analyze reports.
- Ability to effectively present information and respond to questions from managers, associates, customers, and the general public.
- Ability to conduct meetings and make presentations to small groups.
- Proficiency with PC-based word processing, spreadsheets, data-based management and electronic point of sale and inventory management systems.
- Ability to operate dealer management system.
- Demonstrates strong interpersonal skills.
- Ability to establish and maintain effective working relationships with co-workers, associates & customers.

Accommodations are available upon request during the assessment and selection process.

**Benefits**:

- Enjoy discounts on retail merchandise, our restaurants, world-class resorts and conservation attractions
- Fun work environment
- Competitive wages
- Excellent benefits
- Unlimited career advancement opportunities
- Bass Pro Cares Fund

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