Gaming Host Supervisor
1 week ago
Job Summary:
We are seeking a highly energetic and charismatic Gaming Host Supervisor to join our team at Pickering Casino Resort. As a key member of our Table Games department, you will be responsible for creating an exceptional gaming experience for our patrons, building loyalty, and maximizing service in the Stadium & Hybrid Games area.
Key Responsibilities:
- Provide exceptional customer service to guests playing Stadium & Hybrid Games
- Respond professionally to guest inquiries and requests
- Engage with guests, create loyalty, and provide personalized experiences
- Improvise and provide entertainment value to guests
- Use a live microphone to attract attention to the Stadium & Hybrid Game areas
- Build excitement, celebrate wins, and participate in special promotions
- Inform the Slot Technical team of any issues with the functioning of the Stadium & Hybrid Game areas
Requirements:
- 2-3 years of customer service experience in the entertainment or gaming industry
- Proven ability to communicate clearly and professionally, injecting enthusiasm into your audience
- Experience using a live microphone to communicate and entertain groups
- Detail-oriented with the ability to watch and engage in conversation with multiple players
- Comfortable adapting to new technology and sustaining high energy levels
- Ability to work under pressure in a fast-paced environment
What We Offer:
- A dynamic and inclusive work environment
- The tools and technology needed to deliver exceptional experiences
- The opportunity to work with diverse industry leaders and learn from their expertise
- A flexible schedule with non-traditional work hours, including evenings and weekends
About Us:
Great Canadian Entertainment is committed to promoting an inclusive, accessible environment where all employees and customers feel valued, respected, and supported. We are dedicated to employing a workforce that reflects the diversity of our communities.
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