Casual On Call

2 weeks ago

Richmond, British Columbia, Canada CB Canada Full time

Job Summary:

We are seeking a highly motivated and customer-focused individual to join our team as a Casual On Call - Theatre Usher. As a key member of our front-of-house team, you will be responsible for providing exceptional guest experiences and ensuring the smooth operation of our theatre.

Key Responsibilities:

  • Guest Services: Greet guests, direct them to their assigned seating, and respond to their inquiries in a timely and professional manner.
  • Theatre Operations: Regulate the flow of guests in and out of the theatre, ensuring a seamless and enjoyable experience for all.
  • Communication: Effectively communicate with operational departments, guests, and colleagues to ensure a high level of service and satisfaction.
  • Teamwork: Build strong working relationships with internal and external stakeholders to achieve common goals and objectives.
  • Compliance: Comply with licensing laws, health and safety regulations, and other statutory requirements.
  • Additional Duties: Perform other duties as assigned or directed by management.

Requirements:

  • Availability: Ability to work on an as-needed or when-needed basis, including early mornings, weekends, and varying shifts.
  • Experience: Experience in the live entertainment industry or a related field is an asset.
  • Interpersonal Skills: Exceptional interpersonal and communication skills, with the ability to work effectively with diverse groups.
  • Customer Service: Proven customer service and/or hospitality experience, with a focus on delivering exceptional guest experiences.
  • Adaptability: Ability to handle multiple tasks and projects simultaneously, with a high level of adaptability and flexibility.
  • Physical Demands: Ability to stand for long periods of time, with a focus on maintaining a high level of energy and enthusiasm.
  • Language Skills: Second language is an asset, with the ability to communicate effectively with guests and colleagues.
  • Certifications: Serving It Right Certification or the ability to achieve it, with a focus on maintaining a high level of knowledge and compliance.
  • Background Checks: Ability to successfully obtain a criminal record and credit check, with a focus on maintaining a high level of integrity and trustworthiness.
  • Service Excellence: Commitment to delivering exceptional service, with a focus on exceeding internal and external customer expectations.
  • Personal Development: Willingness to learn, develop, and achieve new skills, with a focus on personal and professional growth.
  • Company Values: Live GCE Values, including Integrity, Team Engagement, Drive to Succeed, Service Excellence, and Citizenship.
  • Passion for Service: Passion for providing Great Experiences and Memories to our internal and external guests, with a focus on achieving service excellence.

About Us:

Great Canadian Entertainment is a leading gaming and entertainment company in Canada, with a commitment to promoting an inclusive and accessible environment. We value diversity and strive to create a workplace that reflects the diversity of our communities.

What We Offer:

  • Inclusive Environment: A workplace that values diversity and promotes inclusivity.
  • Collaborative Culture: A team-oriented culture that encourages creativity, curiosity, and celebrates success.
  • Professional Development: Opportunities for growth and development, with a focus on personal and professional growth.
  • Competitive Compensation: Competitive compensation and benefits package, with a focus on rewarding our team members.
  • Fun and Dynamic Work Environment: A fun and dynamic work environment that encourages teamwork, creativity, and innovation.

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