Automotive Service Representative
4 weeks ago
About the Opportunity
This role is responsible for providing frontline customer communications and service for the department. Key responsibilities include:
- Selling recommended and required vehicle repair/maintenance
- Serving as the liaison between the customer and automotive service technician
- Explaining the nature of vehicle maintenance and costs
- Advising customers on how to look after their vehicle and stress the importance of maintenance
- Scheduling appointments and contacting customers with vehicle repair status updates/follow-ups
- Accurately preparing repair orders and invoices
About You
Ideal candidates will have a strong background and proven experience in sales and customer handling, including:
- 1 to 3 years proven experience as a Service Advisor or Sales/Customer Service Representative; automotive and/or dealership experience preferred
- Secondary School diploma, or equivalent experience
- Proficiency working with ERP systems (ie. CDK/Reynolds)
- Proficiency working with Customer Relationship Management Systems
- Ability to sell vehicle maintenance
- Ability to adapt to a changing environment and meet deadlines
- Strong ability to communicate professionally (verbally and written)
- Strong attention to detail; organized and strategic
- Ability to maintain confidentiality and professionalism
- Ability to work independently and with minimal supervision
- Self-motivated and driven with a passion for excellence in execution
- A desire to work in a high energy, fast-paced environment
- A proven commitment to quality of work
Why Choose Zanchin Automotive Group?
Your career ambitions will be achieved - we offer career development and advancement.
You will be part of a winning team - we are a leader in the industry driven by 50 years of people-centric business modelling.
Your voice will be heard and ideas celebrated - we have an entrepreneurial and strategic attitude, that welcomes and supports individual ideas and strategies.
You will enjoy a competitive pay and bonus plan - we offer many employment perquisites.
You'll be part of a culture at the forefront of transparency, communication and engagement – we are a Team, and work together to achieve and thrive.
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