Automotive Service Representative

2 weeks ago

Vaughan, Ontario, Canada Zanchin Automotive Group Full time

About the Opportunity

This role is responsible for providing frontline customer communications and service for the department. Key responsibilities include:

  • Selling recommended and required vehicle repair/maintenance
  • Serving as the liaison between the customer and automotive service technician
  • Explaining the nature of vehicle maintenance and costs
  • Advising customers on how to look after their vehicle and stress the importance of maintenance
  • Scheduling appointments and contacting customers with vehicle repair status updates/follow-ups
  • Accurately preparing repair orders and invoices

About You

Ideal candidates will have a strong background and proven experience in sales and customer handling, including:

  • 1 to 3 years proven experience as a Service Advisor or Sales/Customer Service Representative; automotive and/or dealership experience preferred
  • Secondary School diploma, or equivalent experience
  • Proficiency working with ERP systems (ie. CDK/Reynolds)
  • Proficiency working with Customer Relationship Management Systems
  • Ability to sell vehicle maintenance
  • Ability to adapt to a changing environment and meet deadlines
  • Strong ability to communicate professionally (verbally and written)
  • Strong attention to detail; organized and strategic
  • Ability to maintain confidentiality and professionalism
  • Ability to work independently and with minimal supervision
  • Self-motivated and driven with a passion for excellence in execution
  • A desire to work in a high energy, fast-paced environment
  • A proven commitment to quality of work

Why Choose Zanchin Automotive Group?

Your career ambitions will be achieved - we offer career development and advancement.

You will be part of a winning team - we are a leader in the industry driven by 50 years of people-centric business modelling.

Your voice will be heard and ideas celebrated - we have an entrepreneurial and strategic attitude, that welcomes and supports individual ideas and strategies.

You will enjoy a competitive pay and bonus plan - we offer many employment perquisites.

You'll be part of a culture at the forefront of transparency, communication and engagement – we are a Team, and work together to achieve and thrive.

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