Centralized Call Centre Service Coordinator

2 weeks ago


Montreal, Quebec, Canada Black & McDonald Full time

About Black & McDonald

We are a family-owned business with a collaborative and supportive work culture, offering competitive compensation and benefits packages.

As a Centralized Call Centre Service Coordinator at Black & McDonald, you will be responsible for providing exceptional customer service and support to our clients.

Job Description

  • Answer telephones, respond to customer inquiries, and resolve issues in a professional and timely manner.
  • Fulfill requests by clarifying desired information, researching appropriate responses, and completing transactions.
  • Maintain the Computerized Maintenance Management System (CMMS) database, including equipment history and status, and generate work orders as needed.
  • Identify and escalate issues according to contract and priority.
  • Document all call information according to standard operating procedures.
  • Produce call reports as required.

Requirements

  • 2-3 years of related call centre, customer service, or dispatching experience.
  • Proficient in Microsoft Office, including Excel, Outlook, and SharePoint.
  • Able to type a minimum of 50 WPM accurately.
  • Must be available and open to working different shifts.
  • Must be able to effectively communicate.

What We Offer

  • Long-term stability.
  • Empowered people with ambitious goals.
  • Competitive compensation package.
  • A family-friendly work environment.
  • Ongoing training and development opportunities.


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