Centralized Call Centre Service Coordinator
2 weeks ago
About Black & McDonald
We are a family-owned business with a collaborative and supportive work culture, offering competitive compensation and benefits packages.
As a Centralized Call Centre Service Coordinator at Black & McDonald, you will be responsible for providing exceptional customer service and support to our clients.
Job Description
- Answer telephones, respond to customer inquiries, and resolve issues in a professional and timely manner.
- Fulfill requests by clarifying desired information, researching appropriate responses, and completing transactions.
- Maintain the Computerized Maintenance Management System (CMMS) database, including equipment history and status, and generate work orders as needed.
- Identify and escalate issues according to contract and priority.
- Document all call information according to standard operating procedures.
- Produce call reports as required.
Requirements
- 2-3 years of related call centre, customer service, or dispatching experience.
- Proficient in Microsoft Office, including Excel, Outlook, and SharePoint.
- Able to type a minimum of 50 WPM accurately.
- Must be available and open to working different shifts.
- Must be able to effectively communicate.
What We Offer
- Long-term stability.
- Empowered people with ambitious goals.
- Competitive compensation package.
- A family-friendly work environment.
- Ongoing training and development opportunities.
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