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Senior Lead Hand

1 month ago

Windsor, Ontario, Canada ServiceMaster Clean of Chatham, Windsor & Sarnia Full time
Job Title: Senior Lead Hand

ServiceMaster Clean of Chatham, Windsor & Sarnia is seeking a highly skilled and experienced Senior Lead Hand to join our team. As a Senior Lead Hand, you will be responsible for managing cleaning operations and staff assigned to commercial client sites.

Key Responsibilities:
  • Maintain all building areas above established quality standards
  • Train new hires on job requirements and employment expectations, including the ServiceMaster Capture and Removal Cleaning System, cleaning safety, and expectations for personal and professional conduct
  • Utilize CleanTelligent daily to record unusual activity (doors found unlocked, unusual occurrences, etc.)
  • Manage work projects and assign crews/staff as required
  • Monitor adherence to standards/policies set by ServiceMaster, including timely attendance to work assignments, dress code, and personal appearance of crew/staff on a daily basis
  • Ensure periodic cleaning schedule is adhered to by assigned staff and find additional/replacement staff to work on those projects if necessary
  • Be available for meetings with crew/staff and report outcomes to the General Manager/Franchise Owner on attendance, major topics covered, and team commitments within 24 hours
  • Manage inventory of supplies by reviewing usage, condition of equipment, and restocking by crew/staff daily as required
  • Assign and supervise crew/staff to ensure established standards are met for internal and external building security and lighting requirements on a daily basis
  • Adjust schedules and shift times as necessary to accommodate changes in traffic patterns, weather conditions, or personal emergencies, and communicate in a timely manner to crew/staff
  • Accurate record keeping of all time sheets and ensuring required parties are communicated to in a timely manner
Requirements:
  • Ability to manage people and drive performance of crew/staff
  • Effective communication skills both written and verbal
  • Ability to engage clients in conversations to service their needs and meet expectations
  • Proven ability to build and maintain strong working relationships
  • Pride taken in providing clean residential and commercial environments to clients
  • Strong attention to detail and ability to multi-task
  • Demonstrated sound work ethics
  • Flexible, adaptable, and able to work effectively in a variety of settings
  • Works well independently and in a team environment
Education and Experience:
  • High School and Post-secondary education and/or the equivalent combination of education and experience in the industry
  • Minimum of three (3) years of experience in a supervisory role
  • Experience in commercial cleaning is preferred
Competencies:
  • Accountability - sets standards of performance for self; assumes responsibility and accountability for successfully completing tasks; encourages others to take responsibility
  • Adaptability – treats new situations or changes as an opportunity for growth; focuses on the benefits of change; speaks positively about the change; modifies behaviour effectively and tries new approach without resistance
  • Builds Trust and Respect – treats people with dignity, respect, and fairness; listens to others and considers opinions and ideas; shares thoughts, feelings, and rationale for decisions made, operates with integrity
  • Customer Focus – effectively meets the needs of our customers; both internal and external, builds proactive relationships, takes responsibility for customer satisfaction
  • Manages Work – manages one's time and resources to ensure work is completed effectively and efficiently; effectively allocates own time to completing tasks, while leveraging available resources; stays focused and prevents distractions from work completion
  • Problem Solving – develops solutions for work issues by examining root cause of issues, identifying cause and effect, and identifying potential solutions
  • Quality Standards – sets standards for excellence in work and procedures to achieve high quality, productivity, and efficiencies; checks processes and tasks to ensure high quality output; takes corrective action to correct problems or notifies others of quality issues
  • Safety Awareness - identifies safety issues/problems and informs the appropriate individual when issues arise; reports unsafe working conditions; makes recommendations for correcting safety and security concerns
  • Teamwork – contributes to building a positive team environment; supports successes, recognizes accomplishments; provides feedback; exhibits openness to others perspectives; balances responsibilities
Working Conditions:

This position requires a medium level of physical exertion. Moderate intensity of sensory effort is required. Must have both vaccinations and be a driver.

There is a low risk of exposure to adverse working conditions.