Duty Manager

4 weeks ago


Edmonton, Alberta, Canada Coast Hotels Full time
Job Summary

The Duty Manager is a key role within Coast Hotels, responsible for ensuring the highest standards of hospitality and service are maintained at all times. This position requires a strong leader who can motivate and inspire teams to deliver exceptional guest experiences.

Key Responsibilities

• Maintains strong working relationships with all departments to support property operations and goals, expediting the resolution of any problems arising during general operations.
• Communicates any deviations from established norms to the appropriate department promptly.
• Sends a copy of the MOD report to all departments daily.
• Strives to improve service performance continuously.
• Ensures compliance with all policies, standards, and procedures.
• Emphasizes guest satisfaction in all departmental meetings, focusing on continuous improvement.

Requirements

• High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area
• OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration or Related Major; 2 years experience in the guest services, front desk, housekeeping, or related professional area
• Bachelor's Degree or Diploma in Hospitality or equivalent combination of education and experience an asset
• Self-motivated team player with demonstrated interpersonal & leadership skills
• Ability to excel and perform well under pressure
• Demonstrated ability to work in a fast paced, multi-tasking, multi-functional team environment
• Excellent communication and organizational skills
• Advanced working knowledge of Microsoft Office Suite, and PMS software required
• Exemplifies Coast's core values and enjoys working in a culture of accountability
• Able to work a flexible schedule, which includes evenings, weekends, holidays, and some overnights

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