Data Quality and Operations Manager
2 weeks ago
We are seeking a highly skilled Data Quality and Operations Manager to join our team at Global Relay, a leader in enterprise information archiving. This is an excellent opportunity for a professional with experience in managing customer-facing teams to take on a leadership role and drive growth in our Data Services department.
Key Responsibilities- Team Management:
- Lead and support Systems Analysts and Systems Leads to contribute to the growth of the Data Services department.
- Conduct regular one-on-one sync-ups with direct reports and provide ongoing, timely feedback.
- Determine annual goals and progression aspirations for direct reports.
- Customer Service:
- Monitor backend requests and workflow queues to ensure efficient case inquiry management.
- Set and monitor performance metrics and correct skills/performance gaps.
- Manage or resolve complex cases, escalations, customer complaints, or data incidents.
- Liaise with customer teams to set service expectations.
- Quality Control:
- Manage quality control and information integrity for the team.
- Review and improve existing processes and procedures.
- Ensure all processes are documented according to corporate quality standards.
- Post-Secondary Education: Undergraduate degree required with relevant work experience.
- Experience: 2+ years' experience in managing a customer-facing team in a dynamic industry, or equivalent.
- Skills: Strong interpersonal and leadership skills, technical knowledge, and proficiency related to customer data migrations.
The estimated salary for this role is $80,000 - $95,000 CAD per annum, depending on expertise, skills, education, and professional background. Our comprehensive total rewards package includes extended health benefits, virtual healthcare, a wellness allowance, paid sick days, maternity/parental enhancement program, corporate bonuses, RRSP contribution matching program, and more.
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