Data Quality Specialist

1 month ago

Vancouver, British Columbia, Canada UBC Full time
Job Summary

The Data Quality Coordinator will be responsible for managing the report generation and data verification of constituent records in Development and Alumni Engagement s Customer Relationship Manager database (CRM) and the ongoing maintenance of constituent related information. This includes contact data, bio data, communication preferences, employment data, education data, external award information, student involvements, and other helpful supporting documentation.

The incumbent will maintain and improve the accuracy of contact data, personal and business information, educational information, and other constituent related highly confidential data housed in DAE s CRM. This will be achieved by running data quality audits and queries, performing batch constituent data updates, coordinating the lost alumni/donor tracing program, and providing training and support to the Records team and those CRM users with constituent editing rights.

The Data Quality Coordinator will work under the general direction of the Data Quality Specialist and will be responsible for supervising the Records staff and students, validating their work through regular audits and spot checks, and providing advice, training, and expertise to Records Staff, work-learn students, and other CRM users for entering and maintaining biographical data.

The incumbent will also prepare and execute batch database updates for contact information, communication and solicitation preferences, employment relationships, and others as required. They will cleanse constituent data imported from DAE online contact and donation forms, newsletter systems, Student Information System, Call Center, and load it into the CRM.

The Data Quality Coordinator will perform regular data audits to ensure compliance with data quality rules, processes, and policies for DAE CRM s 550k constituent records. They will make recommendations for data quality control improvements and maintenance, validate the results of constituent batch updates, and monitor the constituent data update requests to the Records team and ensure these are resolved in a timely manner.

The incumbent will also coordinate constituent data cleansing projects with external services, such as the National Change of Address service, create business glossary terms related to the constituent data set, run queries for data quality auditing purposes to monitor data integrity, database changes, contact data accuracy, and interrelationships of data, and assist with the design and development of the queries.

The Data Quality Coordinator will develop and maintain documentation and training materials for recording and maintaining constituent data within DAE s CRM as well as tracing lost alumni and donors. They will produce statistical reports for contact data completeness, Records constituent data maintenance and improvement efforts, monitor and communicate the progress and status of constituent tracing efforts, test data quality processes/audits/reports and new CRM features and upgrades as they relate to constituent forms, views, and data, and follow up with stakeholders and constituents when needed.

The incumbent will also perform other duties as required.

Requirements

  • University degree in a relevant discipline
  • Minimum of one year of related experience, or the equivalent combination of experience and education
  • Ability to independently manage a diverse range of assignments and projects with high efficiency, attention to detail, accuracy, and follow through
  • Great organizational skills
  • Excellent oral and written communication skills; technical writing experience would be an asset
  • Ability to adapt to various computer information systems and changing technology, policies, and procedures
  • Proficiency with MS Office, in particular Excel, Word, Visio, and Outlook
  • Experience maintaining database management systems would be an asset
  • Experience querying databases and conducting online research
  • Ability to work under pressure and to meet deadlines
  • Experience providing customer service
  • Ability to provide leadership and promote a positive working environment
  • Ability to handle sensitive and confidential information appropriately and with discretion

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