Data Quality Coordinator

2 weeks ago

Vancouver, British Columbia, Canada UBC Full time

The Data Quality Coordinator is responsible for managing report generation and data verification of constituent records in the Customer Relationship Manager database and maintaining constituent related information.

The incumbent will maintain and improve the accuracy of contact data, personal and business information, educational information and other constituent related highly confidential data by running data quality audits and queries, performing batch constituent data updates, coordinating the lost alumni/donor tracing program and providing training and support to the Records team and those CRM users with constituent editing rights.

The successful candidate will supervise students, provide advice and training to Records Staff and CRM users, prepare and execute batch database updates, cleanse constituent data, perform data audits, make recommendations for data quality control improvements and maintain documentation and training materials.

The Data Quality Coordinator will also produce statistical reports, monitor and communicate the progress and status of constituent tracing efforts, test data quality processes and follow up with stakeholders and constituents as needed.

This role requires a university degree in a relevant discipline and a minimum of one year of related experience or an equivalent combination of experience and education.

The successful candidate will demonstrate a commitment to enhancing their own awareness, knowledge and skills related to equity, diversity and inclusion and have excellent oral and written communication skills, with proficiency in MS Office and experience maintaining database management systems an asset.

  • Supervises students and validates their work
  • Provides advice and training to Records Staff and CRM users
  • Prepares and executes batch database updates
  • Cleanses constituent data
  • Performs data audits
  • Makes recommendations for data quality control improvements
  • Maintains documentation and training materials
  • Produces statistical reports
  • Monitors and communicates the progress and status of constituent tracing efforts
  • Tests data quality processes
  • Follows up with stakeholders and constituents

Errors in data accuracy, omissions, judgement, tact or communication could result in a significant loss of productivity and jeopardize results of fundraising and alumni engagement efforts.

This role requires a commitment to enhancing one's own awareness, knowledge and skills related to equity, diversity and inclusion, and a willingness to respect diverse perspectives, including perspectives in conflict with one's own.

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