Technical Support Expert

1 week ago


Ottawa, Ontario, Canada NAHEL RECRUITMENT Full time

We are seeking a highly skilled Technical Support Expert to provide exceptional technical assistance and support to our clients. As a Technical Support Expert, you will play a crucial role in resolving software and hardware issues, troubleshooting network problems, and ensuring a positive customer experience.



Key Responsibilities:


  • Provide technical assistance and support to customers via phone, email, and chat
  • Diagnose and troubleshoot software, hardware, and network problems
  • Collaborate with cross-functional teams to resolve complex issues
  • Document and track customer issues to ensure timely resolution
  • Ensure a high level of customer satisfaction by providing exceptional service
  • Stay up-to-date with the latest industry trends and technologies
  • Assist with the testing and implementation of software updates and patches


About NAHEL RECRUITMENT:

We are a leading recruitment agency dedicated to providing top talent to our clients. Our team of experts is committed to finding the best fit for your organization.



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