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Customer Service Representative

2 months ago

Oakville, Ontario, Canada Sonova Full time

About the Role:

We are seeking a highly motivated and customer-focused Customer Service Representative to join our team at Connect Hearing Canada.

Key Responsibilities:

  • Provide exceptional customer service in person, over the phone, and via email
  • Schedule appointments and organize files for our Hearing Care Professionals
  • Manage and maintain client accounts while building strong relationships
  • Work with insurance companies to ensure successful third-party billing operations
  • Assist with cleanings and minor in-clinic device repairs

What We Offer:

  • A competitive starting wage of $20/hour based on full-time employment
  • An extended health benefits package from day one
  • Three weeks of vacation time, increasing with tenure
  • Six days of personal time in the first year
  • Additional days off, including your birthday
  • Monday-to-Friday business hours
  • Eligibility for a quarterly bonus
  • Growth and development opportunities, including education sponsorship

Requirements:

  • Strong communication and customer service skills
  • Experience or willingness to work on and reconcile accounts receivable
  • Alignment with our value of helping others
  • A "Can-Do" attitude, a love of learning, and a passion for growth

About Us:

Connect Hearing Canada is the largest and leading hearing care provider in Canada, part of the Sonova family of brands. We're passionate about making a difference in the lives of our clients and helping transform their hearing health. Our organizational culture is built around service excellence, integrity, collaboration, and innovation.