Manager, Donor Services

4 weeks ago

Vancouver, British Columbia, Canada BC Children's Hospital Foundation Full time
Job Title: Manager, Donor Services

About the Role

The Manager, Donor Services is a key leadership position within our organization, responsible for overseeing the Donor Services team and ensuring the accurate and timely processing of donations. This role requires a strong leader who can provide exceptional donor and team member experiences, while maintaining compliance with regulatory requirements.

Key Responsibilities
  • People Management
    • Provide leadership, coaching, and mentorship to the Donor Services team, ensuring a positive and productive work environment.
    • Oversee the day-to-day operations of the team, ensuring all deliverables are completed accurately and within expected timelines.
  • Oversee Day-to-Day Operations
    • Ensure all donor details, gift, and financial information are accurate, secure, and stored in compliance with current regulations.
    • Develop and implement policies and procedures as needed to maintain compliance.
    • Ensure all activities related to gift processing comply with legislated tax receipting policies established by Canada Revenue Agency.
    • Oversee the reconciliation of transactions in the Foundation database with the Accounting system's general ledger to support accurate reporting on financial statements.
  • Continuous Improvement
    • Support transformation initiatives by playing a key role in strategy formulation, collaborating with internal and external partners, and leading cross-functional teams in the development of strategies.
    • Rethink processes to prioritize people alongside digital efforts, and assist in instilling a culture of continuous improvement to ensure consistency, quality, and efficiency of processes.
Requirements
  • Minimum 5 years of experience in accounting or database management, with a strong financial acumen and attention to detail.
  • Excellent digital literacy and experience working with multiple information systems, with intermediate to advanced knowledge in Accounting and Database management.
  • Strong knowledge of Blackbaud Raiser's Edge NXT or other database experience.
  • Current knowledge of CRA, PCI, Privacy regulations and policy.
  • Strong analytical and problem-solving skills, with high degree of accuracy and attention to detail.
  • Strong knowledge of Microsoft Office Applications (Word, Excel, Outlook, and PowerPoint).
  • Knowledge of Lean and Human Centered Design methodologies and techniques, with certification in Lean Six Sigma, Human Centered Design, and other innovative problem-solving techniques an asset.
What We Offer

We offer a dynamic and inclusive work environment, with opportunities for professional growth and development. Our team is committed to making a positive impact in the lives of children and families, and we are seeking a like-minded individual to join our team.

We are an equal opportunities employer and welcome applications from diverse candidates. If you are a motivated and experienced professional looking for a new challenge, please submit your application.

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