Manager, Donor Services
4 days ago
About the Role
The Manager, Donor Services is a key leadership position within our organization, responsible for overseeing the Donor Services team and ensuring the accurate and timely processing of donations. This role requires a strong leader who can provide exceptional donor and team member experiences, while maintaining compliance with regulatory requirements.
Key Responsibilities- People Management
- Provide leadership, coaching, and mentorship to the Donor Services team, ensuring a positive and productive work environment.
- Oversee the day-to-day operations of the team, ensuring all deliverables are completed accurately and within expected timelines.
- Oversee Day-to-Day Operations
- Ensure all donor details, gift, and financial information are accurate, secure, and stored in compliance with current regulations.
- Develop and implement policies and procedures as needed to maintain compliance.
- Ensure all activities related to gift processing comply with legislated tax receipting policies established by Canada Revenue Agency.
- Oversee the reconciliation of transactions in the Foundation database with the Accounting system's general ledger to support accurate reporting on financial statements.
- Continuous Improvement
- Support transformation initiatives by playing a key role in strategy formulation, collaborating with internal and external partners, and leading cross-functional teams in the development of strategies.
- Rethink processes to prioritize people alongside digital efforts, and assist in instilling a culture of continuous improvement to ensure consistency, quality, and efficiency of processes.
- Minimum 5 years of experience in accounting or database management, with a strong financial acumen and attention to detail.
- Excellent digital literacy and experience working with multiple information systems, with intermediate to advanced knowledge in Accounting and Database management.
- Strong knowledge of Blackbaud Raiser's Edge NXT or other database experience.
- Current knowledge of CRA, PCI, Privacy regulations and policy.
- Strong analytical and problem-solving skills, with high degree of accuracy and attention to detail.
- Strong knowledge of Microsoft Office Applications (Word, Excel, Outlook, and PowerPoint).
- Knowledge of Lean and Human Centered Design methodologies and techniques, with certification in Lean Six Sigma, Human Centered Design, and other innovative problem-solving techniques an asset.
- A proven track record of inspiring, coaching, and mentoring a team, with excellent interpersonal and communication skills.
- Ability to facilitate collaborative decision-making and work effectively with many partners.
We offer a dynamic and inclusive work environment, with opportunities for professional development and growth. Our team is committed to fostering a culture of continuous improvement, and we are looking for a leader who shares our values and is passionate about making a difference in the lives of children and families.
We are an equal opportunities employer and welcome applications from diverse candidates. If you are a motivated and experienced leader who is passionate about making a difference, we encourage you to apply for this exciting opportunity.
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