Service Excellence Specialist

7 days ago


Montreal, Quebec, Canada SGS Société Générale de Surveillance SA Full time

At SGS Société Générale de Surveillance SA, we are committed to delivering exceptional service to our clients. As a Service Excellence Specialist in the Loan Servicing team, you will play a critical role in ensuring seamless operational performance and efficiency across our perimeter.

About the Job

We are seeking a highly skilled professional with a minimum of 5 years of experience in commercial lending using Loan IQ, to join our dynamic team. The ideal candidate will have exposure to diverse portfolios (agency/syndicated loans) and be proficient in Loan IQ (LIQ Loan System). Additionally, advanced Excel skills and knowledge of financial products, especially loans, guarantees, and standby letters of credit, are essential.

Responsibilities
  • Assist production teams as needed and provide technical support to build expertise within the STR Servicing teams.
  • Review, verify, and authorize daily loan transactions, including Money Market, Commercial Paper, Non-performing, and Direct/Agented facilities.
  • Ensure proper reconciliation of interest, commitment fees, and investigate any discrepancies.
  • Contribute to the improvement of AMER processes and aligning STR processes globally, with a focus on data quality, payments, event management, and key performance indicators (KPIs).
  • Support the STR manager in monitoring STR Servicing processes and data quality through various system-generated reports.
  • Act as a Subject Matter Expert and preferred point of contact for related projects.
  • E nsure comprehensive process documentation and team training to maintain high standards.
Requirements
  • Proficiency in Loan IQ (LIQ Loan System) and experience servicing syndicated deals as an agent.
  • Advanced Excel skills.
  • A minimum of 5 years of experience in commercial lending using Loan IQ, with exposure to diverse portfolios (agency/syndicated loans).
  • Knowledge of financial products, especially loans, guarantees, and standby letters of credit.
Benefits
  • A competitive salary range: $80,000 - $110,000 per year.
  • A supportive maternity, paternity, parental, and adoption leave policy.
  • A fully sponsored virtual healthcare assistance and Employee Assistance Program to you and your immediate family.
  • Variety of Employee Resource Groups (ERG) to engage with.
  • A culture of continuous development by encouraging employees' various training programs.
About Us

SGS Société Générale de Surveillance SA is a leading European corporate and investment bank with a strong presence in 45 countries across Europe. We offer excellence of service to our clients, strong profitability to the Group and its shareholders, and strive to be an employer of choice for our employees.



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