Implementation & Partnerships Manager

4 days ago


Ottawa, Ontario, Canada Acuity Insights Full time

Transformational Journey

As a Client Success & Implementation Manager at Acuity Insights, you will embark on a transformational journey with our company. You will have the opportunity to shape the future of Customer Success at Acuity Insights, contributing to initiatives such as refining playbooks, scaling training programs, and exploring solutions to reduce implementation time and effort. Your impact will be evaluated based on two core metrics: account health and retention.

Key Responsibilities

Your key responsibilities will include leading and optimizing implementations, training and advising partners, fostering trust and delivering value, cultivating strategic partnerships, analyzing and translating data insights, collaborating across teams, sharing customer-driven product insights, and contributing to various initiatives within the company. You will also have the opportunity to participate in optional onsite engagement, traveling to conferences, partner meetings, and in-person engagements to strengthen your relationships with clients.



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