Customer Service Representative

3 weeks ago


Vancouver, British Columbia, Canada BC Public Service Agency Full time
About this Position

This role is part of a dynamic and diverse team that values inclusivity and collaboration. As a Customer Service Representative, you will work closely with a variety of colleagues who are dedicated to providing exceptional service to the community.

The Role

In this role, you will be responsible for helping people in-person, by phone, and through digital channels. You will handle tasks like data entry, reviewing applications, processing payments, and offering solutions that follow government guidelines.

Qualifications
  • Education and Experience Requirements
    • Minimum Grade 12 graduation or equivalent (GED)
    • Experience providing inclusive customer service to diverse clienteles
    • Experience using digital applications to search for and record information
  • Preference may be given to applicants with one (1) or more of the following:
    • Multiple years of experience in any of the above requirements
    • Experience providing in-person customer service
    • Experience providing customer service though phone or digital channels
    • Experience delivering customer service in a high volume, fast-paced, rapidly changing environment
    • Experience with conflict resolution and de-escalating situations
    • Experience providing services to a diverse population some of whom may be experiencing poverty issues, substance use, or mental health concerns
    • Experience maintaining administrative files and record keeping
    • Experience delivering service in a regulated or legislated environment following processes and procedures
    • Customer Service training and/or education
    • Experience handling financial transactions (e.g., payment processing, cash handling) from the public
Proviso/Willingness Statement

Willingness to travel occasionally to provide relief coverage to other work sites (Service BC Centres, exam locations, etc.), for varying lengths of time.



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