Customer Service Manager

4 weeks ago

Vancouver, British Columbia, Canada Vivreau Full time
Job Title: Call Centre Manager

At Vivreau, we are seeking a highly skilled Call Centre Manager to join our team. As a Call Centre Manager, you will be responsible for leading a team of customer service representatives and ensuring that our customers receive exceptional service.

Key Responsibilities:
  • Hire, train, direct, and motivate staff to provide excellent customer service.
  • Plan and direct research to improve service quality and customer satisfaction.
  • Direct and advise staff in the development and implementation of service quality assessment strategies.
  • Plan, develop, and organize the policies and procedures of establishments to ensure efficient operations.
  • Represent the company within various economic and social organizations to promote our brand and services.
  • Provide customer service and resolve customer complaints in a timely and professional manner.
  • Assign, coordinate, and review projects and programs to ensure successful outcomes.
Requirements:
  • 3 years to less than 5 years of experience in a call centre or customer service role.
  • Bachelor's degree or equivalent experience.
  • Excellent communication and leadership skills.
  • Ability to work in a fast-paced environment with tight deadlines.
  • Attention to detail and ability to work under pressure.
Benefits:
  • Health benefits, including dental plan, disability benefits, health care plan, and vision care benefits.

This is a green job that contributes to environmental preservation, conservation, and restoration. Learn more about green jobs and how they contribute to a sustainable future.

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