Customer Support Specialist

3 days ago


Edmonton, Alberta, Canada RECRUITMENT PARTNERS INC. Full time

We are seeking a Customer Support Specialist to manage the sales channel for our client. This role will involve representing the brand with key customers across North America.

The successful candidate will have strong customer support skills, including de-escalation, upselling, and troubleshooting. They will be familiar with soft-phone systems and have Microsoft Office skills, particularly in word processing.

A strong attention to detail is required for order entry, follow-up, and customer service. The ideal candidate will also have experience with commercial or wholesale sales/dealer channel and excellent phone and email etiquette.

Responsibilities include:

  • Enter dealer purchase orders in a timely and accurate manner
  • Assist dealers through responses to inquiries by phone and email
  • Support dealer sales management programs and implement and deliver these programs
  • Build and manage educational components for dealer support, including product training and web-hosted support sessions

Salary: $50,000 - $60,000 per annum, depending on experience.



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