Customer Support Expert

5 days ago


Edmonton, Alberta, Canada Rokt Full time
About the Role

We are seeking a highly skilled Customer Support Specialist to join our dynamic team at Rokt. As a key member of our support team, you will play a pivotal role in ensuring customer satisfaction by providing timely and accurate information, troubleshooting technical problems, and addressing concerns or complaints in a professional and empathetic manner.

Responsibilities:
  • Manage support tickets and respond to live chat and email customer queries in a prompt and courteous manner.
  • Guide customers on how to use our ecommerce app to maximize their success.
  • Address complex customer issues that may require HTML/CSS skills to resolve.
  • Collect and analyze customer feedback to improve our services and products.
About You

We are looking for a customer-centric individual with excellent communication skills, who is able to work effectively in a fast-paced environment. The ideal candidate will have strong problem-solving skills, be able to prioritize tasks effectively, and be comfortable working with technology.

Requirements:
  • A strong customer service background with experience in managing support tickets and responding to customer inquiries.
  • Excellent communication and interpersonal skills, with the ability to communicate effectively with customers, colleagues, and stakeholders.
  • Strong problem-solving skills, with the ability to troubleshoot complex technical issues and provide effective solutions.
  • The ability to work effectively in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously.
Benefits

We offer a competitive salary of $50,000 - $60,000 per year, as well as a range of benefits including extra leave, training allowances, and opportunities for career growth and development.

About Rokt

Rokt is a hyper-growth ecommerce leader, dedicated to empowering merchants and driving success in the ever-evolving digital landscape. We value diversity, transparency, and collaboration, and are committed to creating a fantastic and inclusive culture where people can be their authentic selves.



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