Food Service Team Lead

4 weeks ago


Dartmouth, Nova Scotia, Canada Chatime Full time

Job Title: Food Service Supervisor

Job Summary: We are seeking a skilled Food Service Supervisor to join our team at Chatime. As a key member of our operations team, you will be responsible for overseeing the daily activities of our food service staff, ensuring that our high standards of quality and customer service are met.

Key Responsibilities:

  • Requisition food and kitchen supplies to maintain optimal inventory levels.
  • Supervise and coordinate the activities of staff who prepare and portion food, ensuring that all tasks are completed efficiently and effectively.
  • Train staff in job duties, sanitation, and safety procedures to maintain a safe and healthy work environment.
  • Ensure that food and service meet quality control standards by conducting regular quality checks and addressing any issues promptly.
  • Address customer complaints or concerns in a professional and courteous manner.
  • Maintain accurate records of stock, repairs, sales, and wastage to inform inventory management and cost control decisions.
  • Prepare and submit reports to management on a regular basis.
  • Supervise and check the assembly of trays to ensure that they are presented in a clean and appealing manner.

Requirements:

  • Secondary (high) school graduation certificate.
  • 1 year to less than 2 years of experience in a food service or related role.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and under pressure.
  • Physical stamina to perform tasks that involve standing for extended periods, bending, crouching, and kneeling.
  • Attention to detail and ability to maintain a high level of quality control.

Working Conditions:

  • Fast-paced environment with a high volume of customers.
  • Work under pressure to meet deadlines and quality standards.
  • Combination of sitting, standing, walking, and physical activity.

Personal Suitability:

  • Client focus and ability to provide excellent customer service.
  • Efficient interpersonal skills and ability to work effectively with colleagues.
  • Excellent oral communication skills and ability to communicate effectively with customers and staff.
  • Flexibility and ability to adapt to changing circumstances.
  • Team player with a positive attitude and strong work ethic.
  • Initiative and ability to take ownership of tasks and responsibilities.
  • Dependability and reliability in meeting commitments and deadlines.

Work Term: Permanent

Work Language: English

Hours: 32 hours per week


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