Global Insurance Solutions Specialist

2 days ago


Halifax, Nova Scotia, Canada Recrute Action Full time

We are seeking a dedicated Bilingual Customer Service Representative to support our client in the insurance sector. This dynamic role combines professionalism and impact, offering the chance to excel in a client-focused and hybrid work environment.

The successful candidate will have 5 to 7 years of customer service experience, preferably in an information center, retail, or service sector, with strong problem-solving abilities and adaptability to changing environments. They will be proficient in Microsoft applications such as Teams and Outlook, bilingual in English and French, and possess excellent written and verbal communication skills.

As a Global Insurance Solutions Specialist, you will manage inbound customer calls for seven hours daily to address diverse and complex requests, follow up on group insurance plan files to ensure accurate resolutions, and participate in monthly coaching sessions and weekly skill-building activities.

The ideal candidate will have a high school diploma required; a college degree is considered an asset. They will also have technical proficiency, research skills, and attention to detail, with experience with web-based and computer applications being an asset. A background in group benefits or prior contact center experience is an advantage.

This full-time position offers a competitive hourly salary of $25.04, a 6-month contract with the potential for extension, and rotational shifts post-training. You will also enjoy a hybrid work environment with 3 office days from Tuesday to Thursday, the opportunity to work in a dynamic and professional environment, and the chance to join a passionate and inclusive team of professionals.



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