Service Manager

4 weeks ago

Lacombe County, Canada Fraserway RV Full time

Job Title: Service Manager

Job Summary: We are seeking a highly motivated and experienced Service Manager to join our team at Fraserway RV. As a Service Manager, you will be responsible for overseeing the daily operations of our service department, ensuring that our customers receive exceptional service and that our team is working efficiently and effectively.

Key Responsibilities:

  • Oversee and manage the service department's operations and scheduling.
  • Manage quality assurance, setting quality standards and maintaining the quality of all shop activities.
  • Ensure completion of shop maintenance and repair work.
  • Advise mechanics of work that must be completed.
  • Address customer complaints and inquiries in a courteous and professional manner.
  • Conduct regular performance appraisals for all service department staff.
  • Provide coaching and mentoring to all subordinate staff.
  • Ensure compliance with company standards for cost control, waste reduction, quality, safety, and complete and on-time delivery.
  • Oversee and direct service department resource and workforce issues for the organization.
  • Monitor departmental performance against goals to ensure that progress is being made, and that corrective action is taken if necessary.
  • Responsible for appropriate staff levels to meet requirements of the shop.
  • Responsible for recruitment, hiring, terminations and performance management.
  • Manage the morale in the shop by setting and demonstrating a strong business ethic for dealing with employees, suppliers and customers.
  • Provide leadership for problem resolution to facilitate faster improvements and improved working relationships.
  • Enhance and develop policies, procedures and service systems to meet the goals of the department.
  • Monitor financial performance to ensure the department is meeting or exceeding budgetary commitments.
  • Analyze and report on the department's daily, monthly and annual key performance indicators and industry trends.
  • Measure and monitor key indicators of the service delivered.
  • Examine reports to determine the operational activities of the shop and ensure optimum performance.
  • Ensure that all reporting employees adhere to company policies and procedures.
  • Maintain the cleanliness of the shop.
  • Perform other duties as required.

Requirements:

  • High School diploma, or equivalent.
  • Post Secondary diploma or degree in a mechanical/technical field preferred.
  • 5 or more years' previous management experience in a technical environment with proven leadership abilities.
  • RV and/or Auto industry background will be an added asset.
  • Effective leadership skills, with a strong focus on operations and business processes.
  • Able to identify key issues and creatively and strategically overcome internal challenges or obstacles.
  • A clear and solid understanding of personnel policies, practices, and procedures and other operational issues faced by the organization.
  • Effective attention to detail and a high degree of accuracy.
  • High level of integrity, confidentially, and accountability.
  • Proven mechanical abilities, and strong working knowledge of mechanical application and repair techniques.
  • Ability to work independently in a busy environment.
  • Experience with routine maintenance operations.
  • Demonstrated knowledge of inventory control techniques and procedures.
  • Highly flexible, with solid interpersonal skills that allow one to work effectively in a diverse working environment.
  • Able to effectively communicate both verbally and in writing.
  • Able to work well under pressure.
  • Strong attention to detail.
  • Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times.

About Fraserway RV:

Fraserway RV is part of Canada's largest vertically integrated RV Company, with full-service dealerships spanning coast to coast. As the place for everything RV, we help our customers feel at home wherever they are on their RV adventure. We are industry leaders in selling, servicing, and renting recreational vehicles across Canada, and as a team do everything possible to ensure our customer's vacation dreams are realized.

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