Network Systems Analyst

1 week ago

Calgary Region, Canada Michael Page Full time
Job Description

Job Summary:

We are seeking a highly skilled Network Systems Analyst to join our team at Michael Page. As a Network Systems Analyst, you will be responsible for providing frontline network and systems monitoring and critical response to clients.

Key Responsibilities:

  • Provision of frontline network and systems monitoring and critical response to clients
  • Responsible for delivering Root Cause Analysis (RCA) for all incidents impacting asset availability or the site Fleet Management System (FMS) in alignment to the service scope and SLAs.
  • Provision of technical and system administration support.
  • Responsible for the rectification of level 1 IMS application related issues.
  • Maintain the security and integrity of IT systems.
  • Ability to apply organisational, analytical and problem-solving skills.
  • Able to work effectively under pressure to meet critical deadlines.
  • Self-starter who is team-orientated but capable of working alone.
  • Provide input into the creation and maintenance of OTSC standard operating procedures and technical documentation.
  • Advise on operations and maintenance of delivered works; support company Change Management processes.
  • Liaise with cross-functional teams to improve entire customer experience.
  • Contribute to the OTSC services and IMS roadmap through experience in understanding end-user needs.

Customer Relations:

  • Facilitating all aspects of customer service in achieving quality outcomes.
  • Foster an environment of continuous improvement by challenging existing ways of doing business, value of deliverables and investigating new opportunities for improvement.
  • Create and maintain positive working relationships to develop a team-based culture of co-operation and communication.
  • As required, foster positive relationships with other vendors to ensure shared client or business objectives are achieved seamlessly.

Capability Development:

  • Contribute to the creation and documentation of processes for the OTSC.
  • Provide consultancy to OTSC Team Leaders and the SSM in relation to OTSC services to assist with standardization of remote support capabilities globally.
  • Remain flexible and available to deliver remote services (OTSC and level 1 IMS support) to engaged clients.

Requirements:

  • Adhere to Code of Conduct and Values.
  • Carry out your duties in an effective, prompt, professional and diligent manner.
  • Always act in the best interests of Client.
  • Comply with policies and procedures, as may be amended from time to time.
  • Manifest a respectful and productive workplace environment, internally and externally.
  • Pursue professional development opportunities and technical acumen.
  • Continuously seek to improve efficiencies within your team and business unit.
  • Work in a manner that ensures the safety of self and others.
  • Applies safe workplace practices, in accordance with safety policies and procedures.
  • Identifies unsafe work practices and takes corrective action and contributes to improvements in safety.

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