Business Analyst

3 months ago

Calgary, Canada Total Systems Solutions Consulting Inc. Full time

Business Analyst - Healthcare Network/Voice Infrastructure

THE OPPORTUNITY

The consultant is expected to start as soon as possible and the contract length is 2 years

**Project Context**

The Technology Alignment Portfolio delivers complex program management and project delivery services in support of health care strategic priorities and initiatives. The portfolio manages the Technology Alignment (TA) Infrastructure Program, providing services for both Vancouver Coastal Health and Provincial Health Services Authorities. The program is responsible for the planning and delivery of enterprise infrastructure initiatives, implementing component refresh, system enhancements and replacements, and integrating innovative technology into the Health Authority’s IT systems. Many projects require replacing or commissioning new IT components including but not limited to Network Switches, Load Balancers, Backup, SAN, WiFi, Firewalls, Remote Access, Voice Services, Power and Cooling, Fibre and Cabling, and UPS infrastructure. TA delivers projects supporting new build construction and many projects involve facility renovation/remediation. The program brings multiple stakeholder groups together to collaborate on implementation. Projects delivered under this program have complex governance structures requiring clinical, business, and operational leadership engagement and sponsorship.

**Service Required**

The Business Analyst’s responsibilities include, but are not limited to:

- Analyze integration points within the voice system, ensuring a seamless transition to managed services with maintained dependencies.
- Collaborate with network infrastructure teams to assess and document the current state, identifying remediation requirements for a robust network.
- Interface with vendors to gather information on end-of-support status and engage with managed service providers for project alignment.
- Create detailed documentation for the migration and transition plan, including timelines, dependencies, and milestones.
- Develop user manuals and training materials to facilitate a smooth transition for end-users.
- Support the establishment a communication plan to keep stakeholders informed of progress, risks, and changes in the project timeline.
- Example Deliverables Include: _
- Transition and migration plan documents
- Network infrastructure remediation assessment reports
- Requirements documentation
- Integration report outlining smooth integration between managed and existing voice system components
- Decommissioning plan
- **Consultant Qualifications **_
- Experience working within the BC Health Sector or similar province-wide health systems
- Experience in large-scale healthcare migration or integration projects
- Strong analytical, interpersonal, collaboration, and problem-solving skills
- A demonstrated clear pattern of professional and personal development
- Certifications in Business Analysis, Project Management
- Experience in network infrastructure assessment and remediation (highly desired)

**Specific Qualifications or Experience Required**:

- A level of education, training, and experience equivalent to a degree in Project Management, Health Administration, Business Administration, Information Management, or a related discipline
- Creative and analytical thinker with strong problem-solving skills, able to work independently
- Demonstrated ability to meet deadlines, handle and prioritize requests, manage laterally and upwards
- Vendor management experience - scoping, milestone governance, progress evaluation, tendering and contract management
- Strong analytical and problem-solving skills
- Excellent communication and interpersonal skills
- Excellent proficiency with MS Office toolsets (Word, Excel, Visio, Project)
- Excellent written and oral communication skills

**Job Types**: Full-time, Fixed term contract

**Salary**: Up to $70.00 per hour

Expected hours: 37.5 per week

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Monday to Friday

Application question(s):

- Can you please tell me where on your resume you have worked on a significant Network or Voice system.

**Education**:

- Bachelor's Degree (preferred)

**Experience**:

- Network/Voice Infrastructure: 5 years (required)
- Avaya: 1 year (required)
- Cisco: 1 year (required)
- Health Sector: 1 year (preferred)
- Where on your resume have you worked in the health sector: 1 year (preferred)

Licence/Certification:

- Business Analyst, IIBA or equivalent certification (preferred)
- Project Manager PMP, Prince 2 or equivalent certification (preferred)

Work Location: In person

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