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Network Operations Center Analyst
2 months ago
We are seeking a highly skilled and motivated Network Operations Center Analyst to join our team at Long View Systems. As a key member of our IT team, you will play a critical role in ensuring the operational uptime of our clients' environments.
Key Responsibilities- Respond to incidents such as infrastructure, network or SQL problems, and access requests to various tools like Secret Server and SolarWinds.
- Actively work in monitoring, event and incident management tools like Solarwind – Orion and various other monitoring tools, as well as address incident lifecycle through the use of Service Now.
- Manage server backups and maintenance plans across the client environment.
- Complete approved changes of IT infrastructure within change windows such as patching as outlined by the change calendar.
- Perform physical infrastructure checks regularly and remediate any issues.
- Complete quarterly vulnerability scans and remediate identified issues.
- 2+ years of experience managing complex, multi-tenant infrastructure tools, on-premise and cloud-connected technologies.
- Experience managing IT service management tools including performance monitoring and ITSM solutions.
- Experience working with and managing incidents, problems, changes and service requests that follow ITIL framework standards.
- Experience with first-level server technologies (ie. remoting into servers, implementing patches).
- Proven ability to troubleshoot and resolve technical and procedural issues.
- Availability to work varying schedules of 5 days on and 5 days off with 12-hour shifts such as (mornings, evenings or overnights with weekend coverage) to accommodate business needs.
- CCNA or CCNP certifications.
- ITILv4.
- Previous experience in a 24x7 operations center.
We are a dynamic IT provider with a reputation for delivering exceptional service to our clients. Our company culture is built on four core pillars: Integrity, Competence, Value, and Fun. We offer a collaborative and supportive work environment, with opportunities for career growth and professional development.
