IT Support Specialist
4 days ago
About A2Z Networks & IT Consulting Inc. (Alberta)
">A2Z Networks & IT Consulting Inc. (Alberta) is a dynamic organization that offers innovative solutions in the field of information technology.
">Job Title: IT Support Specialist - Software Expert
">We are currently seeking a highly skilled and experienced IT Support Specialist - Software Expert to join our team. As an IT Support Specialist - Software Expert, you will be responsible for providing technical support to users experiencing difficulties with computer systems.
">Key Responsibilities:
">- ">
Respond to user inquiries and resolve technical issues related to software applications and hardware systems;
">Consult user guides, technical manuals, and other documentation to research and implement solutions to complex technical problems;
">Provide training and advice to users on how to use software applications and hardware systems effectively;
">Maintain accurate records of problems and solutions, and participate in the redesign of software applications and other technologies;
">Supervise and provide guidance to junior technical support staff as needed;
">Support business operations by ensuring that computer systems, networks, and internet connectivity are functioning properly;
">Work collaboratively with cross-functional teams to identify and implement process improvements and efficiency gains;
">
Requirements:
">To be successful in this role, you must have a secondary (high) school graduation certificate and 1 year to less than 2 years of experience in a similar position. You should also have a strong understanding of software applications and hardware systems, excellent problem-solving skills, and the ability to communicate complex technical information to non-technical stakeholders.
">Benefits:
">We offer a competitive salary range of $50,000 - $70,000 per year, depending on experience, and a comprehensive benefits package, including health and dental insurance, paid time off, and professional development opportunities.
">Location:
">This role is based in Alberta, and you will be required to work 40 hours per week. We are an equal opportunities employer and welcome applications from diverse candidates.
">Language:
">The primary language spoken in the workplace is English.
">Estimated Salary: $60,000 per year
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