Customer Onboarding Solutions Specialist
1 week ago
We are a pioneer in AI-driven personalization, connecting data across channels to predict future behavior and individualize experiences from a single platform.
As one of the few female-led B2B SaaS unicorns worldwide, we pride ourselves on an exceptionally talented and passionate team across 28 countries that moves fast and agile, creating cutting-edge products and focusing on making an impact.
The Customer Onboarding Manager is responsible for transitioning our clients from the sales process through onboarding and implementation of their new platform, while reinforcing our vision of true 1-to-1 personalization driven by the client's data.
This role requires understanding client business requirements and use cases, managing project delivery, and ensuring accelerated time-to-value realization from their investment in our platform.
Using a combination of hands-on approach with strong project management principles and technical knowledge, the Customer Onboarding Manager will provide technical guidance to the client, supporting them through setup while having a full understanding of the client's application environment and data to provide optimal solution design recommendations.
Key Qualifications:
- Minimum 3 years experience in SaaS project management and client onboarding
- PM qualifications (Agile, PMP, Prince2) is a plus
- Strong written and verbal communication skills; business fluency in English
- Strong time and task management skills are a must
- Effective communication with internal and external stakeholders
- Delivering projects in a timely and qualified manner
- Familiarity with Google Tag Manager, Google Product Feed, and Google Analytics is an advantage
- Understanding of webhooks and API
- Exposure to AI-driven product recommendation tools and algorithms is an advantage
- Experience with other CRM, ERP / Marketing Automation platforms as an advantage
Responsibilities:
- Project manage customer onboardings to successful outcomes, accelerating Time to Value and growing and retaining customers.
- Collaborate with internal technical resources to empower and train customers to use our platform and features efficiently.
- Establish credible relationships with all levels of the customer organization to understand their business and technical goals for using our platform.
- Drive early adoption, setting KPIs and success metrics for ROI.
- Ensure successful transitions to the Customer Success Manager team after onboarding by documenting client stakeholder roles and hierarchy.
- Enhance customer experience during onboarding by designing and continually improving processes and materials.
- Tailor onsite and remote onboardings to meet client needs and exceed expectations.
- Help drive early adoption, setting KPIs and success metrics for full ROI attainment.
- Ensure highest deliverable quality and client satisfaction to streamline the post-onboarding transition to the Customer Success & Support teams.
- Own project responsibility for successful implementation while working closely with internal and external stakeholders.
Our workplace values diversity, equity, and inclusion, and we welcome candidates without regard to sex, race, color, nationality, religion, gender identity, sexual orientation, disability status, citizenship, or marital status.
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