Customer Service Representative

2 weeks ago


Sydney, Nova Scotia, Canada PACIFIC COASTAL AIRLINES LIMITED Full time
Job Summary

Pacific Coastal Airlines is seeking a reliable and customer-focused part-time Customer Service Agent to join our team in Victoria. As a key member of our front-line staff, you will be responsible for delivering exceptional service to our passengers, ensuring a smooth and safe travel experience.

Key Responsibilities
  • Customer Service: Check-in passengers, issue boarding passes, verify immigration documents, and answer calls to book, change, or cancel flight reservations.
  • Cargo Handling: Process cargo shipments, check baggage, and collect excess baggage/overweight charges.
  • Communication: Demonstrate excellent communication skills, both verbal and written, to handle difficult conversations and provide a stress-free passenger experience.
  • Problem-Solving: Resolve service disruption issues, such as cancelled or missed flights, by determining alternative flight options.
Requirements
  • Experience: 1+ year in a customer-facing role with experience working under pressure and minimal supervision.
  • Skills: Excellent communication skills, ability to multitask, and problem-solving skills.
  • Qualifications: High school diploma or equivalent, flexible to work any day of the week, including weekends, evenings, holidays, and irregular shifts.
About Pacific Coastal Airlines

We are an equal-opportunity employer committed to providing a positive and inclusive work environment. Our company values collaboration, accountability, and loyalty, and we offer a comprehensive benefits package, including extended health, dental, vision, life insurance, and more.

Estimated Salary Range

$25-$35 per hour, depending on experience.



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