Director of National Sales and Customer Service

1 month ago

Mississauga, Ontario, Canada goeasy Ltd Full time
About the Opportunity

Goeasy Ltd. is seeking a strategic and analytical leader to oversee the Sales and Customer Service Departments in our Call Centers located in Mississauga, Ontario and Montreal Quebec. You will be responsible for providing strategic leadership, vision, and guidance to key stakeholders on all aspects of Call Center Operations and Sales tactics for online lending. Your goal will be to create and maintain an environment of peak performance that maximizes customer growth and retention.

Key Responsibilities
  1. Determine the strategic direction of the Sales and Customer Service Departments to ensure efficient and effective operations of all programs as well as drive continuous improvement.
  2. Manage and control the expenses and budget of the Sales and Customer departments to ensure profitable operations.
  3. Set department goals and provide guidance to the Senior managers, Team Managers, and staff to successfully achieve these goals.
  4. Effectively manage and drive the growth and retention of talent within departments.
  5. Collaborate with key stakeholders to develop and execute strategies and plans to meet the overall business objectives.
Requirements
  • 5+ years at a Senior Manager or Director Level position – or equivalent.
  • 5+ years in Call Centre operations.
  • Prior experience in the Financial Services industry would be an asset but not required.
  • University Degree MBA preferable.
Why should you work for goeasy?

In keeping with our mission to create better tomorrows for our employees, each year goeasy commits to continuously enhancing its total rewards. Here are some of the perks we offer…

  • Leverage our RRSP match and Employee Share Purchase Plan programs.
  • Annual bonus that rewards your hard work and dedication.
  • Employee discounts on furniture, electronics, and appliances.
  • MAT & PAT leave top-up.
  • Expand your financial knowledge through engaging Financial Literacy Learning opportunities.

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