Resort Activities Coordinator
4 weeks ago
The successful candidate will oversee the day-to-day organization and implementation of activities throughout the Resort Activities Department. This includes group presentations, guided activities, and various social and kids' events.
Key Accountabilities- Organize activities on and off property, supervising up to 12 people as needed.
- Perform interpretive presentations to groups of up to 50 people on a regular basis.
- Ensure the cleanliness and preparedness of guest activity areas with adequate supplies.
- Assist in organizing, updating, and maintaining the online activity booking system.
- Collaborate with the team to develop engaging social events and kids' activities that appeal to all guests.
- Train team members on activity execution and follow up for consistency and service excellence.
- Market and promote guest activities.
- Provide direct customer interaction, exemplifying excellent customer service.
- Instruct guests in equipment use and ensure adherence to safety regulations.
- Offer professional, friendly, and engaging service.
- Assist in promoting the facility and organizing special events as required.
- Facilitate relations with various hotel departments to achieve common goals.
- Manage a cash float.
- Maintain a clean and safe working environment, participating in health and safety initiatives.
- Adhere to all hotel environmental policies and initiatives.
- Minimum 1 year of experience in facilitating recreational activities.
- Certification in CPR and First Aid is required.
- Strong interpersonal and problem-solving abilities.
- Proven excellent guest service skills, including professional verbal communication.
- Comfortable presenting to large groups of people on a regular basis.
- Extensive customer service experience, with the ability to work effectively with diverse individuals.
- Highly responsible, creative, energetic, reliable, and demonstrating initiative as required.
- Able to work independently.
- Proficiency in MS Office (Word, Excel, Outlook, and design software).
- Knowledgeable about the hotel, surrounding area, and National Parks is an asset.
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