Resort Activities Coordinator

4 weeks ago


Lake Louise, Canada Accor Full time
Main Responsibilities

The successful candidate will oversee the day-to-day organization and implementation of activities throughout the Resort Activities Department. This includes group presentations, guided activities, and various social and kids' events.

Key Accountabilities
  • Organize activities on and off property, supervising up to 12 people as needed.
  • Perform interpretive presentations to groups of up to 50 people on a regular basis.
  • Ensure the cleanliness and preparedness of guest activity areas with adequate supplies.
  • Assist in organizing, updating, and maintaining the online activity booking system.
  • Collaborate with the team to develop engaging social events and kids' activities that appeal to all guests.
  • Train team members on activity execution and follow up for consistency and service excellence.
  • Market and promote guest activities.
  • Provide direct customer interaction, exemplifying excellent customer service.
  • Instruct guests in equipment use and ensure adherence to safety regulations.
  • Offer professional, friendly, and engaging service.
  • Assist in promoting the facility and organizing special events as required.
  • Facilitate relations with various hotel departments to achieve common goals.
  • Manage a cash float.
  • Maintain a clean and safe working environment, participating in health and safety initiatives.
  • Adhere to all hotel environmental policies and initiatives.
Requirements
  • Minimum 1 year of experience in facilitating recreational activities.
  • Certification in CPR and First Aid is required.
  • Strong interpersonal and problem-solving abilities.
  • Proven excellent guest service skills, including professional verbal communication.
  • Comfortable presenting to large groups of people on a regular basis.
  • Extensive customer service experience, with the ability to work effectively with diverse individuals.
  • Highly responsible, creative, energetic, reliable, and demonstrating initiative as required.
  • Able to work independently.
  • Proficiency in MS Office (Word, Excel, Outlook, and design software).
  • Knowledgeable about the hotel, surrounding area, and National Parks is an asset.


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