Summer Guest Services Attendant

4 weeks ago

Lake Louise, Canada Lake Louise Ski Resort & Summer Gondola Full time

Come work with us in Lake Louise. Live, Work, Play surrounded by awe-inspiring views

The Lake Louise Ski Resort is a world-class ski area nestled in the heart of the Canadian Rockies. We are a year-round operation, operating as a ski resort in the winter months and as a wildlife interpretive centre and sightseeing gondola in the summer months.

Whether you want to work indoors or outdoors, no day will ever be the same. As an employee you can expect a great working environment, employee benefits, competitive wages and the experience of a lifetime.

**At present some of our Employee Perks include**:
LLSR Summer lift pass
Free LLSR recreational opportunities including guided hikes and sightseeing
Free employee transportation from Lake Louise, Banff and Canmore
Food and Beverage discounts at designated cafeterias and restaurants
Retail store discounts
Staff rates at Skoki Backcountry Lodge
Complimentary tea, coffee and hot chocolate at designated cafeterias when you provide your own reusable mug
Employee recognition programs
Long Service Award programs
Opportunity for educational growth and development
Optional subsidized staff housing for full-time employees
Awesome staff events, activities, and team building events throughout the season
RRSP matching contribution depending on length of service
Extended health care plan depending on length of service
Employee discounts at Lake Louise Ski Area Daycare, eligibility criteria apply

The Guest Services Attendant/Mountain Greeter is responsible for providing professional and efficient service to our guests regarding ticket sales, general information and resort policies while working both inside and outside. When working inside, the Attendant will be required to upsell products, deal with customer inquiries and complaints, process transactions and adhere to company policies and procedures. When working outside, the Mountain Greeter will either be responsible for welcoming guests to the resort at the entrance or scanning tickets at the lift.

**Responsibilities**:
Ensure positive guest experience through interaction & satisfaction and resolve guest issues within scope of authority
Dealing in a professional manner with customer inquiries, complaints and comments
Provide information to guests in regards to current resort offerings and policies
Ticket selling (including cash/debit/credit transactions and cash out procedures)
Scan all lift tickets and ensure they are valid

**Job Requirements/Qualifications**:
Willing and enthusiastic about working both inside and outside in all weather conditions
Cash handling experience preferred
Switchboard experience an asset
Strong, professional phone manner
Previous customer service experience an asset
Ability to work in a team environment
Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times
Ability to analyze and interpret the needs of guests and offer the appropriate options, solutions, and resolutions required
Able to respond quickly in a dynamic and changing environment
Able to effectively communicate both verbally and in writing
Service oriented, assertive, flexible, outgoing and enthusiastic
Highly flexible, with solid interpersonal skills that allow one to work effectively in a diverse working environment

**Dress Code**:
Uniform shirt provided at cost, black pants and closed in shoes in accordance with appearance policy

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