Resort Manager

1 month ago

Pine Lake, Canada Parkbridge Lifestyle Communities Inc. Full time

**RESORT MANAGER - PINE LAKE, AB**

With community and collaboration at our core, working at Parkbridge is not just a job—it’s an experience

We strive to embody our corporate values of Community, Authenticity, Respect, and Excellence in our relationships with colleagues, customers, and business partners and are looking for individuals with focus, ambition, and drive to join our team.

The Resort Manager will be responsible for the operations and supervision of Pine Lake Leisure Resort.

Our Resort Managers are responsible for operations, staffing, budgeting and planning at one of our picturesque RV and Campground properties. They are ambassadors of the Parkbridge brand, and the heart of our communities.

This is a year-round position. The major areas of responsibilities include: creating and managing the annual operating and capital improvements budgets, personnel management, resident relations, retailer relations, community enhancement, and other related property management duties.

**What people say about you**:
You are a natural leader, who thrives on creating community in the workplace. You believe people are your greatest asset as a manager. And you strive to help them improve. You have a keen interest in the financials of a business, and how profits are made. You think like an investor. You have high-standards for customer service, and believe that there is a solution for every problem.

**What you bring to the table**:
You have solid management experience in the hospitality or hotel industry.

You have excellent interpersonal skills, and can communicate with people at all levels. You are proficient in Word, Excel, and Outlook. You understand the financials of a business, and have success in creating and managing budgets.

You thrive on change, and problem-solving, and love to be challenged.

**What you will be doing**:

- Customer Relations _
- Train staff on how to effectively deliver exceptional customer service
- Build solid brand recognition for the property based on delivery of service
- Ensure safe and enjoyable environment for guests and employees
- Weekly “walk the property” tours
- Ensure customer complaints are dealt with quickly and in person
- Work with functional areas including (HR, H&S, Finance, IT, etc.).
- Personnel Management _
- Develop/mentor property staff
- Build an effective team around the resort staff (R&M, Admin, etc.)
- Hire, train and supervise staff as required
- Ensure all staff members understand resort goals, standards and policies and comply with company policies and procedures
- Schedule and monitor shift-coverage based on business needs
- Resort Operations & Administration_
- Promote a business environment that is customer friendly
- Be a positive role model for staff
- Lead by example in a team-based work environment
- “Think like an investor” by promoting a work environment that reinforces operational effectiveness and operation efficiency to assure continued profitability
- Hire staff who will enhance the customer’s experience and the positive image of the resort
- Monitor occupancy and work closely with the Regional Manager and Marketing Team on increased bookings.
- Support management and fully implement its policies, procedures and rules
- Regularly attend regional meetings
- Promote and maintain a positive working relationship with all business partners
- Handling all outgoing and incoming mail, courier packages and registered mail as required
- Coding of invoices, expense claims, petty cash
- Preparing, administering and monitoring excel spreadsheets for utilities tracking
- Oversee maintenance and repairs, coordinating with maintenance staff or contractors
- Respond to emergency situations
- Financial_
- Assist with annual resort budget preparation
- Administer expense claims and petty cash
- Coding of invoices, expense claims, petty cash
- Ensure all financial transactions are properly recorded and tracked
- Ensure employee timekeeping and payroll activities are properly executed
- Produce all invoices for clients
- Ensure information/reports provided to management are timely, accurate and on-target
- Procure goods and services according to protocols established by management
- Health and Safety_
- Ensure all resort activities are conducted in a safe and environmentally responsible manner
- Ensure that all resort facilities are maintained in safe condition
- Immediately notify management when resort operations are unsafe and/or beyond normal repair
- Ensure all employees are aware of the resort’s safety procedures and are proficient in the use of its safety equipment

**ABOUT PARKBRIDGE**:
***
Parkbridge is Canada’s leading developer and manager of more than 60 residential communities and 35 recreational RV resort communities. Headquartered in Collingwood, Ontario, with properties in 70 municipalities across Canada, the Parkbridge team enriches the lives of its residents and guests by providing welcoming communities with quality ameniti

  • Food Services Manager

    4 weeks ago

    Waskesiu Lake, Canada Elk Ridge Resort Full time

    Key ResponsibilitiesOrganize and maintain inventory to ensure a seamless food service experience for our guests at Elk Ridge Resort.Ensure that our health and safety regulations are followed to provide a safe environment for both our staff and guests.Address customer complaints and concerns in a timely and professional manner to maintain high customer...

  • Resort Spa Manager

    2 weeks ago

    Lake Louise, Canada Accor Full time

    About the JobWe are seeking a highly skilled and experienced Resort Spa Manager to join our team at Fairmont Chateau Lake Louise. As a key member of our management team, you will be responsible for leading the spa operations and ensuring that our guests receive an exceptional experience.Job DescriptionThe Resort Spa Manager will be responsible for:Developing...

  • Restaurant Operations Manager

    2 weeks ago

    Waskesiu Lake, Canada Elk Ridge Resort Full time

    Job Title: Restaurant Operations ManagerWe are seeking a highly skilled and experienced Restaurant Operations Manager to join our team at Elk Ridge Resort.About the Role:The ideal candidate will have a strong background in food service management, with experience in overseeing daily restaurant operations.You will be responsible for ensuring exceptional...

  • Executive Chef Manager

    2 weeks ago

    Waskesiu Lake, Canada Elk Ridge Resort Full time

    Job Title: Executive Chef ManagerThe Elk Ridge Resort is seeking a highly skilled and experienced Executive Chef Manager to join our team. As the head of our food services operations, you will be responsible for leading a team of culinary professionals and overseeing the planning, preparation, and presentation of our menu items.Key Responsibilities:Lead a...

  • Food Services Operations Manager

    2 weeks ago

    Waskesiu Lake, Canada Elk Ridge Resort Full time

    Job SummaryWe are seeking an experienced Food Services Operations Manager to join our team at Elk Ridge Resort. As a key member of our hospitality team, you will be responsible for overseeing the day-to-day operations of our food services department, ensuring seamless delivery of high-quality meals and exceptional customer service.

  • Front Desk Coordinator

    2 weeks ago

    Nimpo Lake, Canada Nimpo Lake Resort Full time

    Job Title:Hotel Front Desk ClerkAbout the Role:Nimpo Lake Resort is seeking a skilled and detail-oriented Front Desk Clerk to join our team. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our guests, handling room reservations and check-ins, and ensuring that all aspects of our front desk...

  • General Manager

    5 months ago

    White Lake, Canada Cedar Cove Resort Full time

    **About us** **ACCOMMODATIONS NOT PROVIDED** **Cedar Cove Resort **is a predominantly seasonal campground located on beautiful white lake. Our location 50 minutes west of the nations capital makes us the home away from home for many families throughout the summer months. Our fully operational store, heated salt water pool, and recreation program are only a...

  • Hotel Front Desk Team Member

    2 weeks ago

    Nimpo Lake, Canada Nimpo Lake Resort Full time

    Job SummaryWe are seeking a highly organized and customer-focused Hotel Front Desk Clerk to join our team at Nimpo Lake Resort. As a key member of our front office team, you will be responsible for providing exceptional guest service, managing room reservations, and maintaining accurate records.

  • Hotel Front Desk Representative

    2 weeks ago

    Nimpo Lake, Canada Nimpo Lake Resort Full time

    We are seeking a highly organized and detail-oriented Hotel Front Desk Clerk to join our team at Nimpo Lake Resort. In this role, you will be responsible for providing exceptional customer service to our guests, managing front desk operations, and maintaining the accuracy of room assignments and guest information.Key Responsibilities:Registration and...

  • Building Maintenance and Facilities Coordinator

    2 weeks ago

    Sylvan Lake, Canada Sylvan Lake Beachfront Resort Ltd Full time

    About the RoleWe are seeking a highly skilled Building Maintenance Worker to join our team at Sylvan Lake Beachfront Resort Ltd. As a key member of our facilities management team, you will be responsible for maintaining the resort's buildings and grounds to ensure a safe and comfortable environment for our guests.Key ResponsibilitiesSweep, mop, scrub and wax...

  • Dining Services Manager

    3 weeks ago

    Niagara-on-the-Lake, Ontario, Canada White Oaks Conference Resort & Spa Full time

    At White Oaks Conference Resort & Spa, we are seeking an exceptional Dining Services Manager to oversee the daily operations of our food and beverage services. Key Responsibilities:Team Management: Lead and motivate a team of servers to deliver exceptional service and maintain high standards of quality and safety.Operations: Develop and implement efficient...

  • Resort Activities Coordinator

    3 weeks ago

    Lake Louise, Canada Accor Full time

    Main ResponsibilitiesThe successful candidate will oversee the day-to-day organization and implementation of activities throughout the Resort Activities Department. This includes group presentations, guided activities, and various social and kids' events.Key AccountabilitiesOrganize activities on and off property, supervising up to 12 people as...

  • Guest Services Assistant Manager

    6 months ago

    Lake Louise, Canada Lake Louise Ski Resort & Summer Gondola Full time

    Come work with us in Lake Louise. Live, Work, Play surrounded by awe-inspiring views! The Lake Louise Ski Resort is a world-class ski area nestled in the heart of the Canadian Rockies. We are a year-round operation, operating as a ski resort in the winter months and as a wildlife interpretive centre and sightseeing gondola in the summer months. Whether you...

  • Executive Chef for Hotel and Resort Operations

    4 days ago

    Slave Lake, Canada Northern Star Hotel & Convention Center Full time

    The Northern Star Hotel & Convention Center is seeking a highly skilled and experienced Executive Chef to lead our culinary team in delivering exceptional dining experiences to our guests. As an Executive Chef, you will be responsible for overseeing the planning, preparation, and presentation of meals in our hotel and resort kitchens.Key...

  • Maintenance and Operations Team Member

    2 weeks ago

    Sylvan Lake, Canada Sylvan Lake Beachfront Resort Ltd Full time

    Job Title: Maintenance and Operations Team MemberAbout the Role: We are seeking a skilled Maintenance and Operations Team Member to join our team at Sylvan Lake Beachfront Resort Ltd. In this role, you will be responsible for performing various tasks in a hotel setting, including cleaning, maintenance, and customer service.Key Responsibilities:Sweep, mop,...

  • Head Chef

    3 weeks ago

    Lake Louise, Canada The Lake Louise Ski Resort Full time

    Job Title: Head ChefJob Summary:We are seeking an experienced Head Chef to join our team at The Lake Louise Ski Resort. As a key member of our culinary team, you will be responsible for overseeing the preparation and presentation of high-quality dishes in our resort's restaurants.Responsibilities:Develop and implement menus that showcase local and seasonal...

  • Senior Cook and Kitchen Team Lead

    3 weeks ago

    Lake Louise, Canada The Lake Louise Ski Resort Full time

    About the RoleThe Lake Louise Ski Resort is seeking a highly skilled and experienced Senior Cook to join our culinary team. As a Senior Cook, you will be responsible for preparing and cooking complete meals or individual dishes and foods for our guests. You will work closely with the kitchen team to ensure that all meals are prepared to the highest standard...

  • Administrative Support Professional

    3 weeks ago

    Sylvan Lake, Canada Sylvan Lake Beachfront Resort Ltd Full time

    At Sylvan Lake Beachfront Resort Ltd, we are seeking an experienced Administrative Support Professional to join our dynamic team. As a key member of our HR department, you will be responsible for coordinating activities to meet organizational goals, directing and controlling daily operations, and motivating staff.Main Responsibilities:Coordinate HR...

  • Dedicated Operations Coordinator

    2 weeks ago

    Sylvan Lake, Canada Sylvan Lake Beachfront Resort Ltd Full time

    Job OverviewSylvan Lake Beachfront Resort Ltd is seeking a skilled and dedicated Operations Coordinator to join our team. This role will be responsible for ensuring the smooth day-to-day operations of our resort.About YouWe are looking for an individual with excellent organizational and communication skills, who is able to work effectively in a fast-paced...

  • High-Level Coordinator

    2 weeks ago

    Sylvan Lake, Canada Sylvan Lake Beachfront Resort Ltd Full time

    Job DescriptionWe are seeking a highly skilled and experienced High-Level Coordinator to join our team at Sylvan Lake Beachfront Resort Ltd.Company OverviewSylvan Lake Beachfront Resort Ltd is a leading hospitality industry provider offering a range of services. Our company values dedication, teamwork, and customer satisfaction.Salary and BenefitsThe...