Customer Service Representative

1 month ago


Kitchener, Ontario, Canada AlgaeCal Full time
About the Role

We are seeking a highly motivated and customer-focused Bilingual Customer Service Representative to join our team at AlgaeCal. As a Bone Health Consultant, you will play a critical role in supporting our customers through various mediums, including email and phone.

Key Responsibilities
  • Support customers with their concerns and questions about their bone health
  • Help customers understand the results of their DEXA bone scans
  • Update customer records, process accounts, and file documents
  • Provide exceptional customer service and build rapport with customers
Requirements
  • Fluency in English and Spanish (verbal and written)
  • Excellent customer service skills and ability to work in a fast-paced environment
  • Ability to multitask and prioritize tasks effectively
  • Flexibility to work a fixed schedule, including weekends
What We Offer
  • A competitive starting salary of $50,000 with opportunities for rapid growth
  • Flexible stat holidays and the option to bank days for later use
  • A top-notch Mac computer and delicious food delivered to your home
  • Supported professional development and continued learning through training and coaching

We are committed to creating a supportive and inclusive work environment that allows our employees to thrive. If you are a motivated and customer-focused individual who is passionate about helping others, we encourage you to apply for this exciting opportunity.



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