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Contact Center Technologies Specialist
1 month ago
Scotiabank is seeking a highly skilled Contact Center Technologies Specialist to join our team. As a key member of our Contact Center Engineering team, you will be responsible for designing, implementing, and supporting Contact Center solutions using Avaya and other leading-edge technologies.
Key Responsibilities:
- Provide 1st and 2nd level support for troubleshooting and resolution of incidents related to Contact Center phone platform.
- Design and implement new Contact Center solutions using Avaya and other technologies.
- Collaborate with cross-functional teams to ensure seamless integration of Contact Center solutions with other business systems.
- Develop and maintain technical documentation for Contact Center solutions.
- Participate in the planning and execution of engineering and maintenance activities for the proper functioning of the Contact Center platform.
Requirements:
- 6+ years of hands-on technical working experience in managing, designing, supporting, deploying, and interconnecting various Contact Center technologies at an enterprise scale.
- Excellent communication and interpersonal skills to interact and build relationships with internal and external business partners and vendors.
- Strong core foundation experience in fundamental CC technologies & protocols.
- Hands-on technical working experience or technical knowledge with various CCaaS solutions/providers (e.g., Genesys, Avaya and NICE).
What We Offer:
- Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential.
- Accessibility and Workplace Accommodations - We value the unique skills and experiences each individual brings to the Bank.
- Upskilling through online courses, cross-functional development opportunities, and tuition assistance.
- Competitive Rewards program including bonus, flexible vacation, personal, sick days and benefits.
