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Mortar and Grout Operations Director

1 month ago

Milton, Ontario, Canada IKO Full time

Company Overview

IKO Industries Ltd. is a leading manufacturer of mortars and grouts in the industry, with a strong presence in Milton, Ontario, Canada.

Salary:$120,000 - $180,000 per year, depending on experience.

About the Role

The General Manager will be responsible for driving business growth through safety standards, employee engagement, product quality, revenue growth, and customer satisfaction.

Key Responsibilities

  • Promote a Zero Injury Safety Culture by providing leadership and coaching to create a workplace free of recognized hazards.
  • Demonstrate values of sharing knowledge, integrity, long-term decision making, continuous performance improvement, humility, and agility.
  • Build an engaged, high-performing team through effective leadership, engagement activities, and employee recognition.
  • Foster and sustain customer relationships through expertise in mortar & grout and chemistry.
  • Confer with customers and representatives of associated industries to evaluate and promote improved and expanded services.
  • Analyze and negotiate pricing and build costing models.
  • Oversee Sales, Quality, and Maintenance.
  • Support or exceed KPI performance while driving customer satisfaction.
  • Actively drive budget and forecast planning.
  • Develop quality programs, cost savings, and continuous improvement programs to support long-term profitable growth.
  • Establish reporting and communication processes with cross-functional teams, internal site teams, customers, and executive leaders.

Requirements

  • An industry leader with 10+ years of experience in a similar position, with established relationships with customers.
  • Exceptional knowledge and skills in mixing grout & mortar.
  • University BSc – Chemistry degree.
  • Highly developed leadership, change management, interpersonal, communication, and people management skills to drive plant performance.
  • Leadership and manufacturing management experience in continuous improvement activities and driving results in safety, quality, sales, and production.
  • Tactful and professional communication in presenting complex information and carrying out critical conversations.
  • Proven skills in sales, customer services, logistics, planning & scheduling, maintenance, management accounting, and project management.

Benefits

IKO recognizes that its success is due to the strength of its employees. A primary goal of IKO is to promote individual employees' sense of accomplishment and contribution so that employees enjoy their association with IKO. The Company invests in its employees so that they are the most knowledgeable in the industry, and undertakes great efforts to nurture loyalty to, and teamwork at, IKO.